to effectively monitor and improve its performance (Oakland‚ 2003). Several excellence models through which self-assessment is implemented have been developed to suit specific regions This paper analysed four excellence models that include; the Deming Prize‚ the Malcolm Baldrige National Quality Award (MBNQA)‚ the European Foundation for Quality Management Framework (EFQM)‚ and the South Africa Excellence Foundation (SAEF) to determine their strength and weaknesses‚ and their applicability. The
Premium Malcolm Baldrige National Quality Award Quality management Management
satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving production in the United States during World War II‚ but after the war he moved to Japan. There‚ from 1950 onwards‚ he taught top management how to improve design‚ product quality‚ testing and sales (the latter by entering global markets). Deming is regarded as having had more impact upon Japanese manufacturing and business
Premium Manufacturing Six Sigma Lean manufacturing
P & G To: Purchasing strategy of P & G From: Junior Consultant‚ Liu Zuo Jun Subject: Purchasing 2 of 2 Date: 21 Jun 2012 Content 1. Introduction----------------------------------------------------------3 2. Negotiation-----------------------------------------------------------3 3. Suitable channels---------------------------------------------------4
Premium Negotiation Economic order quantity Foreign exchange market
Ishikawa‚ 2008). Ishikawa came to be known as the “father of the Quality revolution” to the people of Japan. When he was a professor at Tokyo University he realized the importance of the quality control methods that were introduced to his country by W.E Deming and J.R Juarn. He applied those methods to work with his country’s industries. Ishikawa developed the “quality circles”‚ the cause and effect diagram‚ and the importance of the seven quality tools. In addition‚ he wrote several books that explained
Premium Ishikawa diagram Kaoru Ishikawa Japan
Armand V. Feigenbaum – Life and Contributions Armand Feigenbaum was born in 1922. Feigenbaum was the first to define a systems engineering approach to quality. Feigenbaum’s concept of total quality control‚ known today as total quality management (TQM)‚ combines management methods and economic theory with organizational principles. Feigenbaum’s career initiated his significant contributions to total quality management. He began his career with General Electric (GE) in 1937 as an apprentice
Premium Management Quality control Armand V. Feigenbaum
Emergency Department Bottleneck Proposal Middletown Hospital is a 200-bed‚ not-for-profit-general hospital that has an emergency department with 20 emergency beds. The emergency department handles on an average 100 patients per day. The hospital’s CEO has authorized the Six Sigma Team (SST) to address complaints received from patients seeking treatment between 6:00 p.m. and 10:00 p.m. The complaints are centered on waiting times and poor service. During this time the data indicates that approximately
Premium Hospital Six Sigma Management
Toyota IS Business Planning All about Plan‐Do‐Check‐Act Xiang Tjoa‚ BSc BMI‚ 1202952 27 January 2008 Toyota Motor Europe Information Systems Division Business Planning Avenue du Bourget 60 1140 Brussels Belgium Supervisor: F. Grauls Vrije Universiteit Faculty of Sciences De Boelelaan 1081a 1081 HV Amsterdam The Netherlands Supervisor: Dr. S. Bhulai Second reader: Dr. C. Verhoef Version 2.6 Toyota IS Business Planning All about Plan‐Do‐Check‐Act
Premium Management Toyota
"Not everybody goes to movies to get their life changed." Samuel L. Jackson stated this during an interview with Entertainment Weekly. Jackson is saying that everyone is not looking for a revelation at the movies. Sometimes it’s best to go to the movies just to forget about life and its troubles. He is best known for his shaved head‚ his deep voice‚ and frequent swearing. Samuel L. Jackson was and still is a significant figure in American History because of his impact in film and he has opened the
Premium Film Black people African American
The fastest way from point A to point B is a straight line. Scientifically‚ it is a proven fact. Mathematically‚ it is the shortest distance‚ therefore takes the less time. The travel of a straight line is an absolute model of efficiency at its purest. Frederick Winslow Taylor could not have agreed more. Taylor was a firm believer in using science and raw data to determine the most efficient course of action. Guessing was not allowed. Through research and meticulous analysis‚ only then could
Premium Management Scientific management The Principles of Scientific Management
Dr. Williams and a group of Black scholars first coined the terms Ebonics in 1973 when referring to the language spoken by African slaves and their descendants. Ebonics‚ which is derived from the word ebony‚ which means black‚ and phonetics‚ which means sound‚ was adopted as the new term for Black English and African-American Vernacular English. Mary Rhodes Hoover states‚ "Many who condemn Ebonics refer to it as "bad grammar‚" "lazy pronunciation‚" or "slang." However‚ linguist Dell Hymes notes
Premium African American American English African American Vernacular English