and Six Sigma The TQM concept was developed by a number of American management consultants‚ including W. Edwards Deming‚ Joseph M. Juran‚ and Armand V. Feigenbaum. Originally‚ these consultants won few converts in the United States. However‚ managers in Japan embraced their ideas enthusiastically and even named their premier annual prize for manufacturing excellence after Deming. The Six Sigma management strategy originated in 1986 from Motorola’s drive towards reducing defects by minimizing
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What customers want from online businesses? a. Variety of Products. Online consumers tend to acquire almost everything online. So‚ businesses should provide a variety of products to choose from by the customers. Customer’s needs and wants changes quickly overtime.They (customers) will never choose a single product over their lifetime‚ so offer a wide selection of products. b. Walk the talk. If business says 3-day delivery‚ it should be three days and not otherwise. Be true to customers.
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TQM notion was developed based on the teachings of American management professionals corresponding to W. Edwards Deming‚ Joseph M. Juran‚ and Armand V. Feigenbaum‚ but they obtained very little success in the U.S; however in Japan‚ mangers embraced their idea strongly and ended up naming their highest yearly prize for manufacturing excellence after Dr. Deming. That’s why W. Edwards Deming is famous for creating TQM when in reality it wasn’t only him who improved the concept after the Japanese utilized
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Crosby’s keys points to consider are: define quality‚ turn that definition into measureable attributes and finally measure these attributes. Crosby’s definition lacks clarity when considering if all units that conform to the spec. are of equal quality. Deming does his best to avoid a simple definition but it is clear he believes in a management style and strategy that has quality at its heart. He is from the level 2 side of the house and is best defined in terms of customer satisfaction‚ multidimensional
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of Quality Theories of Deming‚ Moeller and Crosby Service d Product Quality S i and P d t Q lit Customer Orientation Evaluation of TQM- Inspection & QC TQMTQM System Human component Introduction t Si Si I t d ti to Six Sigma concepts. concepts. t 2 Definitions of Quality 1. 2. 2 3. 4. 4 5. "Quality is variability." Shewart "Quality is predictability." Quality predictability Deming “Conformance to requirements.” Crosby "Quality is a fitness for use " Quality use. Juran "Quality is the customer’s
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Value Engineering (VE): Value Engineering is an organized approach for identification and elimination of unnecessary cost. • QIP‚ QC & Benchmarking: Tata Steel adopted Juran Trilogy concept for undertaking Quality Improvement Projects (QIP). Quality Circles (QC) are small group activities which involves first-line employees who continually control and improve the quality of their work‚ products and services. Benchmarking is a process of exploring for best practices and performances across the
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TRUE or FALSE 1. T F It is impossible to develop a process that has zero variability. 2. T F Assignable variations in a process are also called natural variations. 3. T F An x-bar chart would be appropriate to monitor the number of defects in a production lot. 4. T F The central limit theorem provides the statistical foundation for control charts. 5. T F If we are tracking quality of performance for a class of students‚ we should plot the pass/fail result on a p-chart. 6. T F Sample
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Quality 3 1.3 Dimensions of Quality 4 1.4 Importance of quality 5 1.5 Quality and Other functional areas of Management 7 1.6 Customer centrism as a driver of quality 7 UNIT TWO 9 PHILOSOPHIES OF QUALITY MANAGEMENT 9 2.1 Edwards Deming 9 2.2 Joseph M. Juran 10 2.3 Philip B. Crosby 11 2.4 Kaoru Ishikawa 12 2.5 Genichi Taguchi 14 2.6 Shigeo Shingo 15 UNIT THREE 18 TOTAL QUALITY MANAGEMENT 18 3.1 Introduction to TQM 18 3.2 Defining TQM 21 3.3 Principles of TQM 21 3.4 The TQM approach 23 3.5 TQM frameworks
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When planning and implementing a total quality management system there is no one solution to every situation. Each organization is unique in terms of the culture‚ management practices‚ and the processes used to create and deliver its products and services. The TQM strategy will then vary from organization to organization; however‚ a set of primary elements should be present in some format. Generic Model for Implementing TQM 1. Top management learns about and decides to commit to TQM. TQM is identified
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The Evolution of Management Thought Through the practice of management and the continued development of commerce and wealth we are transforming our lives. In Massachusetts (USA) in the 1850s the life expectancy of a male would have been 37 years of age and a female 40: in 1929 it was 58 for a male and 61 for a female; nowadays life expectancy would be in the region 70-80 years. While appreciating the past success of ‘management’ we would also recognize that today’s accelerating pace of change is
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