Introduction The purpose of this assignment is to analysis quality products of Nike Company‚ which produces athletic footwear and apparel worldwide. Nike products have high quality value because Nike is the best company in the world which produces athletic footwear apparel worldwide. As well‚ Nike has customer service which assist their consumers to purchase their products online‚ also they can help a firm to improve their quality products due to clients can give their opinion about the products
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and Automation Test Team Organization and Management Software Testing and QA Theory and Practice (Chapter 1: Basic Concepts and Preliminaries) © Naik & Tripathy 2 The Quality Revolution • • • Started in Japan by Deming‚ Juran‚ and Ishikawa during 1940s In 1950s‚ Deming introduced statistical quality control to Japanese engineers Statistical quality control (SQC) is a discipline based on measurement and statistics – SQC methods use seven basic quality management tool • Pareto analysis‚ Trend
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describe the implementation of TQM application‚ thus the achievement of the company for conducted TQM application. Definition and purpose of TQM There is a lot of definition from total quality management due to many gurus like Deming‚ Crosby‚ Juran‚ Feigenbaum and Ishikawa. However‚ they are classified the theory in different ways‚ but still the concept and spirit remained the same. Total quality management can be defined as business management strategy that has been created to increase
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quality control. It was further developed in Japan in the 40’s led by American such as Deming‚ Juran and Feigenbaum . Total quality management was a phrase introduced by Feigenbaum in 1969 and by 1980’s it started getting widespread acceptance in the United Stated .It is widely acknowledged that Deeming’s work on quality In japan led to It becoming one of the major industrial power house after world war 2. Deming is well known for his belief that 94% of the problems are caused by management. A key
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Definition and Explanation of Quality Costs: The concept of Cost Of Quality (COQ) has been around for many years. Dr. Joseph M. Juran in 1951 in his Quality Control Handbook included a section on COQ. The Quality Cost Committee under the Quality Management Division was established by the American Society for Quality (ASQ) in 1961. However it was Philip B. Crosby who popularized the use of COQ because of his book Quality is Fre in 1979. Several current quality system standards‚ ISO 9000‚ QS-9000
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TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving 14principles that has become the foundation of TQM and acknowledged Juran for identifying the three basic functions of a quality
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Chapter 8: Project Quality Management Learning Objectives 2 Understand the importance of project quality management for information technology products and services Define project quality management and understand how quality relates to various aspects of information technology projects Describe quality planning and its relationship to project scope management Discuss the importance of quality assurance Explain the main outputs of the quality control process The Importance
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Performance Shaping Factors DEFINITION OF QUALITY How is quality defined? It is interesting to observe how its definition varies according to the particular emphasis of quality activities. Juran (1964) defines quality as fitness for use. Crosby (1979) describes quality in terms of conformance to requirements. Deming (1986) says that quality is concerned with the present and future needs of the customer. For Feigenbaum (1983) quality is to do with the combined product characteristics of engineering and
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BILBILOGRAPHIC REFERENCE 1. Kaziliunas‚ A. (2012). Problem While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal‚ 90-98. 2. Lakshman‚ C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management‚ 41-60. 3. Peter Hoonakker‚ P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management‚ 953-969. INTRODUCTION Many experts
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Cullen J. and Hollingum J. (1987)‚ Implementing Total Quality. Bedford UK: IFS Publications Ltd. 11. Deming W. Edwards (1982)‚ Out of Crisis. Cambridge: Cambridge University Press. 12. Department of Defense USA (1988)‚ Total Quality Management Master Plan‚ Washington‚ USA: page 1. 13. Fagbohungbe O. (2002)‚ Research Methods For Nigerian Tertiary Institutions. Lagos: Kotleb Publishers. 14. Juran J. M and Gryna F.M (1988)‚ Quality Control Handbook‚ New York: Mc Graw Hill. 15. Oakland J. (1991‚ Total
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