Gurus” Deming (Chain Reaction) Eliminate Waste & Improve Quality Reduce COGS Lowers Price Lower Price Increase Mkt. Share Bigger Mkt. Share Means More Jobs Crosby (Conformance to Specifications) Product design includes measurable dimensions and characteristics The extent to which the product matches these criteria (or conforms) determines quality Convinced that “zero defects” should be the goal of management Contends that defects are due to lack of knowledge lack of attention Juran (As fitness
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Joseph M. Juran I E 361 Fall 2002 Team Members: Dragui Nestorovic Gonzalo Rodriguez Monica Kroh Jaroslav Sebek Introduction Joseph M. Juran has led a life of success and accomplishments. Using his intelligence and dedication Juran changed himself from a poor Romanian immigrant into a world renowned quality control expert. He has had a varied successful career as an engineer‚ as a writer‚ as an educator and as a consultant. Juran has been called the “father” of quality‚ a quality “guru” and
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CASE STUDY: “SOLUTION” EURASIA INTERNATIONAL: TOTAL QUALITY MANAGEMENT IN THE SHIPPING INDUSTRY SYNOPSIS: This Case gives an account of how a ship management company was able to set itself apart from competitors and from its clients’ own in-house technical and crew-management capabilities by embracing a culture of continuous improvement and by implementing Total Quality Management systems. The shipping industry was not alone in having regulation imposed upon it‚ but its distinctly international
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ANNA UNIVERSITY‚ CHENNAI AFFILIATED INSTITUTIONS R - 2009 CURRICULUM I SEMESTER (FULL TIME) MASTER OF BUSINESS ADMINISTRATION (MBA) SEMESTER – I Code No. BA9201 BA9202 BA9203 BA9204 BA9205 BA9206 BA9207 BA9208 Course Title Statistics for Management Economic Analysis for Business Total Quality Management Organizational Behaviour Communication Skills Accounting for Management Legal Aspects of Business Seminar I Total 1 L 3 4 3 3 3 3 3 0 22 T 1 0
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contributions‚ and the relevance of the contribution today regarding the work of project managers. Joseph M. Juran Dr. Juran devoted 70 years to his books‚ thoughts‚ and life work revolutionizing the philosophy of total quality management. His developed quality management ideas work around the quality trilogy of Quality Planning‚ Quality Improvement‚ and Quality Control. Through the Juran Institute‚ Dr. Juran has maintained the capability to continually broaden the experiential learning of economist‚ scientist
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Table of Contents Management: 2 Classical Approaches: 3 Scientific Management: 3 Human Relations: 3 Maslow Pyramid of Needs: 3 Bureaucracy: 3 Administrative Management: 4 Fayol’s Business Activities: 4 Contemporary Approaches 5 Quantitative Management: 5 Organisational Behaviour: 5 Systems Theory: 5 Contingency Theory: 6 Total Quality Management: 6 Organisational Culture: 7 B. 8 A. Management: “Management” (from Old French ménagement “the art of conducting‚ directing”‚ from
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New York: Routledge. Biggar‚ J Chung‚ H. W. (1999). Understanding quality assurance in construction: a practical guide to ISO 9000. London‚ UK: E & F Spon. Crosby‚ P.B. (1979). Quality is Free: The Art of Making Quality Certain. New York: New American Library. Crosby‚ P.B. (1984). Quality without tears. New York: McGraw Hill. Deming‚ W.E. (1982). Quality Production and Competitive Position. Massachusetts Institute of Technology‚ Center for Advance Engineering Study‚ USA. Feigenbaum‚ A.V Giles
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Six Sigma [pic] The often-used six sigma symbol. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods‚ including statistical methods‚ and creates a special infrastructure of people within the organization ("Black Belts"‚ "Green Belts"‚ etc.) who are experts in these methods. Each Six Sigma project carried out within an organization
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Chapter 1—Goods‚ Services‚ and Operations Management TRUE/FALSE 1. Operations management is focused primarily on the application of technology in manufacturing. ANS: F PTS: 1 2. To apply the principles of operations management‚ managers need to understand people‚ processes‚ and technology. ANS: T PTS: 1 3. Every job entails some aspect of operations management. ANS: T PTS: 1 4. Employees who work in financial and accounting functions of organizations need little knowledge
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Links: CHRONIC WASTE ( opportunity for improvement ) Joseph Moses Juran (1904-2008)
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