Much of the debate is caused by differing definitions of quality. Is quality just meeting the specification of the product or service or is quality meeting all your customer’s expectations? There are many different definitions. Juran defined quality as "fitness for use". Crosby defined quality as "conformance to requirements". Feigenbaum defines quality as "the total composite of product and service characteristics of marketing‚ engineering‚ manufacturing‚ and maintenance through which the product or
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1-1 Introduction to Operations Management Operations Management William J. Stevenson 1-2 Introduction to Operations Management Operations Management Figure 1.1 The management of systems or processes that create goods and/or provide services Organization Finance Operations Marketing 1-3 Introduction to Operations Management What Do Operations Managers Do? • What is ‘Operations’? • • a function or system that transforms inputs into outputs
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CONFIDENTIAL BM/APR 2010/MGT162/160 UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION COURSE FUNDAMENTALS OF MANAGEMENT COURSE CODE MGT162/160 EXAMINATION APRIL 2010 TIME 3 HOURS INSTRUCTIONS TO CANDIDATES 1. This question paper consists of four (4) parts: 2. Answer ALL questions from PART A‚ PART B and PART C. Answer only three (3) questions from PART D. i) ii) iii) PART A (20 Questions) PART B (20 Questions) PART C (5 Questions) PART D (5 Questions)
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impac t of ¯ exible manufacturing systems on productivity and quality‚ IEEE Transaction s on Engineerin g Management‚ 38(1)‚ pp Crocitto‚ M. & Youssef‚ M. (2001) People and organizational context: the neglected dimensions of organizational agility Crosby‚ P. (1989) How goe s the qualit y revolution? Journal for Quality & Participation‚ 12(1)‚ pp. 28 - 31. Diminnie‚ C.B. (1989) What is really going on in quality control? A student survey‚ Productio n and Inventor y Management ‚ 30(4)‚ 16 - 18. Donnelly
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Software Quality Assurance in Agile and Waterfall Software Development Methodologies: A Gap Analysis. BY Lakmali De Zoysa (2009/MISM/05) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT at the UNIVERSITY OF COLOMBO SUPERVISOR: DR. KAPILA PONNAMPERUMA CO-SUPERVISOR: DR GAMINI WIJERATNE FEBRUARY 2011 DECLARATION I certify that this Dissertation does not incorporate without acknowledgement any material previously submitted
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Why total quality matters in the 21st century Quality can be defined in many ways depending on product or services it refers to. As stated by Russell and Taylor III‚ (2010) The American Society for Quality (ASQ) defines quality as "a subjective term for which each person has his or her own definition. In technical usage‚ quality can have two meanings: (1) The characteristics of a product or service that bear on its ability to satisfy stated or implied needs and (2) A product or service free
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Cited: Bisgaard‚ S. (2008). Quality Management and Juran ’s Legacy. Quality Engineering‚ 390-401. Cacioppo‚ K. (2000). Measuring and Managing Customer Satisfaction. Retrieved 1 20‚ 2012‚ from Quality Digest: www.qualitydigest.com/sept00/html/satisfaction.html Lindsay‚ J. R. (2011). Managing for Quality and
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standards is the focus of the product-based definition of quality. 13. False (Defining quality‚ moderate) 14. 6. Internal failure costs are associated with scrap‚ rework‚ and downtime. 15. True (Defining quality‚ easy) 16. 7. Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects." 17. True (Defining quality‚ easy) 18. 8. Deming’s writings on quality tend to focus on the customer and on fitness for use‚ unlike Juran’s work that
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1. A ________________ is a temporary endeavor undertaken to create a unique product‚ service‚ or result. a) b) c) d) Program Process Project Portfolio 2. Which of the following is not a potential advantage of using good project management? a) b) c) d) Shorter development times Higher worker morale Lower cost of capital Higher profit margins 3. Which of the following is not an attribute of a project? a) b) c) d) Projects are unique Projects are developed using progressive elaboration Projects have
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Soft System Methodology (SSM) was developed as methodology by Peter Checkland and his colleagues working at Lancaster University and Open University in the 1970s. The idea of the SSM is to understand‚ identify and solve the real world problems. This paper will start with the history of SSM and its definition. Then it describes the SSM methodology with a practical case study from the real world. The author will look into the main features and benefits SSM. Afterwards the author will present the relationship
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