explaining the choice of controls used in the supply chain by drawing on contingency theory. The paper concludes that much more research has to be devoted to the issue. 1.0 THE DEFINITION OF QUALITY What is quality? Crosby (1980) defines quality as "conformance to requirements"‚ Juran (1988) as "fitness for purpose or use"‚ whereas most of the recent literature advocates "quality is whatever the customers say it is‚ and the quality… is whatever the
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systems (QMS). Contained in the following paragraphs include the quality theory of Joseph Juran as the chosen quality system of ideas for BJB Manufacturing and the reasons this theory fits best for a successful QMS. In addition‚ this paper investigates how Juran’s theories‚ customer and‚ process-driven theories apply to manufacturing and service industries. Quality Theory A quality theory called Juran trilogy added to BJB Manufacturing Company will improve the production process tremendously
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most attractive return on investments. In this report the author will look at how Total Quality Management (TQM) is used to achieve Organizational Excellence through Self-Assessment. The aim is to analyze and compare the international models such as Deming Prize‚ the MBNQA‚ the EFQM as well as the South Africa model. Botswana Unified Revenue Service (BURS) is analyzed to find out which model it uses and determine the model that is best suited for it in deriving organizational excellence. This report
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Introduction This report will show how Sainsburys have used performance management to increase their ability to provide a quality service and gain a competitive advantage‚ it will also show how systems have been implemented to achieve this and what Sainsburys have changed in recent years to achieve the competitive advantage it was looking for‚ The main area Sainsburys have changed is there Supply chain which had a cost gap of around £60 million. It will also look at how the operations functions
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Historical development of strategic management Birth of strategic management Strategic management as a discipline originated in the 1950s and 60s. Although there were numerous early contributors to the literature‚ the most influential pioneers were Alfred Chandler‚ Philip Selznick‚ Igor Ansoff‚ and Peter Drucker. Alfred Chandler recognized the importance of coordinating the various aspects of management under one all-encompassing strategy. Prior to this time the various functions of management
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K. A. POTOCKI AND R. C. BROCATO QUALITY MANAGEMENT A System of Management for Organizational Improvement Kenneth A. Potocki and Richard C. Brocato F aced with cutbacks in funding‚ escalating costs‚ global competition for limited resources‚ and a demand for higher-quality outcomes‚ organizations of all types have felt the pressure to operate more effectively. Organizational improvement is required. Based upon various management approaches‚ five guiding principles are being used to make
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satisfy their needs. Building on that point‚ Juran said: quality is often used to signify ‘excellence’ of a product or service. It then is simply meeting the customer requirement. In other words‚ Feigenbaum suggested: ‘the total composite product and service characteristics of marketing‚ engineering‚ manufacture and maintenance through which the product and service in use will meet the expectation by the customer’. For quality improvement‚ Joseph Juran further pointed out: ‘Improvement means the
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1.Scientific Management Theory: Frederick Winslow Taylor (1856-1915)‚ the Father of Scientific Management‚ assumed that labor is not the cause of most problems in business and it is only the management which can provide solutions to the problems of the business. His principles were: 1. Develop a science for each element of an individual’s work to replace the old rule-of-thumb method. 2. Scientifically select and then‚teach and develop the worker. 3. Heartily co-operate with the workers so as
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of Edward Demin Contributions of Edward Deming “In 1950‚ Japanese businessmen turned to an obscure American from Wyoming to help them rebuild an economy shattered in World War II. The industrial expert‚ W. Edwards Deming‚ taught Japan’s manufacturers how to produce top quality products economically. The Japanese used this knowledge to turn the global economy on its head and beat U.S. industry at its own game” (McInnis D. 2011). Edwards Deming was born in Iowa in 1900 and seven years later
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1 EDWARDS DEMING‚ MARY P. FOLLETT AND FREDERICK W. TAYLOR: RECONCILIATION OF DIFFERENCES IN ORGANIZATIONAL AND STRATEGIC LEADERSHIP Lonnie D. Phelps‚ McNeese State University Satyanarayana Parayitam‚ McNeese State University Bradley J. Olson‚ University of Lethbridge ABSTRACT Much has been written and researched about Deming’s ‘total quality management’ (TQM)‚ Follett’s ‘law of situation’‚ and Taylor’s ‘scientific management’. Yet‚ these management scholars differ in their organizational and
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