(1984) Quality without tears. 1st edition. Mc Graw - Hall companies Crosby‚ P. (1995) Quality is still free. Mc Graw - Hall companies Crosby‚ P. (1979) Quality is free. . - Dutton signet Garvin‚ D.A. and A. March. (1984) A Note on Quality: The Views of Deming‚ Juran and Crosby. Boston‚ MA: Harvard Business School Press. Juran‚ J.M. (1988) Juran on Planning for Quality‚ New York: Free Press‚. http://www.which.co.uk/
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in the Bell Laboratories in the US during the 1930 ’s. It is often referred to as the "Shewhart Cycle". It was taken up and promoted very effectively from the 1950s on by the famous Quality Management authority‚ W. Edwards Deming‚ and is consequently known by many as the "Deming Wheel". (2006) The PDCA cycle is used to make continuous improvements to a particular process or problem. (2006) Each stage of the cycle can be repeated again with each stage applying a new resolution to the overall problem
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References: Nigel Slack‚ Stuart Chambers‚ Robert Johnston‚ Operations Management (2009) pg 298-345‚ Pearson Education http://www.bexcellence.org/deming-total-quality-management-philosophy.html `Kaizen ’‚ Masaaki Imai‚ McGraw-Hill‚ 1986 `The Team Handbook ’‚ Peter R
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Awarded for the Nobel Prize for Peace a life time working to promote working rights and democracy in 2002‚ and was the 39th president of the United States from the years of 1977 through out 1981‚ Jimmy Carter was born on October 1‚ 1924‚ in Plains Georgia. His father‚ James Earl Carter‚ was a peanut farmer and businessman who owned his own area of land as well as a warehouse and store; and his mother Lillian Gordy‚ was a registered nurse‚ where back in 1920s Ms. Gordy counsel black women on health
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References: Arveson‚ P. (1998). The Deming cycle. In Balanced Scorecard Institute. Retrieved from http://www.balancedscorecard.org/thedemingcycle/tabid/112/default.aspx Bou-Llusar‚ J.‚ Excrig-Tena‚ A.‚ Roca-Puig‚ V.‚ Beltran‚ I. (2005). To what extent do enablers explain results in the EFQM
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with improvements in yield have made SPC a valuable tool from both a cost reduction and a customer satisfaction standpoint. History of Statistical Statistical process control was pioneered by Walter A. Shewhart in the early 1920s. W. Edwards Deming later applied SPC methods in the United States during World War II‚ thereby successfully
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MGT420 Individual Theory Matrix | |Major Concepts |Process of Theory Proposed |Process-Driven Quality |Customer-Driven Quality |Company Example That Has Applied | |Theorist: | | |Requirements |Requirements |This Theory | |Juran |Juran promotes the view that |Juran identifies
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each process appear below. A=P&E $6‚000 L&M $8 per unit B= $8‚000 L&M $4 per unit. Using the information in Table 4‚ which of the following statements is true? If demand is 800 units‚ Process B is best. Which of the following processes is not in the Deming four stage process? be
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IMPORTANT THEORY QUESTIONS IN OPERATIONS MANAGEMENT 1. Define productivity. How can it be measured? How can the productivity of an organization be increased? 2. What is the transformation process? Explain the transformation process in a restaurant. 3. How is a job shop different from the batch production process? 4. What are the differences between manufacturing and service operations? 5. What are the characteristics of a good product design? 6. What is service capacity? Which strategies
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KAIZEN Kaizen (Japanese for "improvement" or "change for the better") refers to philosophy or practices that focus upon continuous improvement of processes in manufacturing‚ engineering‚ supporting business processes‚ and management. It has been applied in healthcare‚ government‚ banking‚ and many other industries. When used in the business sense and applied to the workplace‚ kaizen refers to activities that continually improve all functions‚ and involves all employees from the CEO to the assembly
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