Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales‚ buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price‚ not like some other
Premium Customer service Sales Customer
analyze different types of communication and the various technologies used to support them. I will then explain the advantages and disadvantages of each one‚ the different types of technologies which support them and how they can be applied to benefit the company. Methods of Communication SMS/MMS Short Message Service (SMS) and Multimedia Messaging Service (MMS) are a communication service component of the GSM mobile communication system‚ using standardized communications protocols that allow the
Premium Mobile phone World Wide Web Internet
UNIT 6: DEMONSTRATE AND UNDERSTANDING OF PRODUCT POSITIONING INTRODUCTION =product offering at heart of marketing effort =starting point of marketing mix = example =good product can result in good marketing mix 1. WHAT IS A PRODUCT =any favourable or unfavourable thing in exchange for money =can be tangible‚ a service‚ or an idea (examples ?) =marketing process for each is the same 2. PRODUCT LEVELS =5 levels = each level adds more customer value =constitutes the customer value
Premium Brand management Brand Marketing
The purpose of this assignment is to demonstrate effective counselling skills by participating in a role play. I will be counselling a client for ten minutes‚ exploring the issues she is facing through the use of a vast amount of verbal and non-verbal communication. The scenario in which I will be basing my role play on is; a young woman who makes herself sick after she has eaten. She knows it is not a good idea‚ but she likes the sense of control it gives her. Due to being abused as a child by her
Premium Learning Interpersonal relationship
Presentation Communication Methods HCS/325 October 20‚ 2014 Jeffrey Dodd As a manager of Van Rensselaer Manor Nursing Home Rehabilitation Center‚ we now are going to propose a new addition of long-term care services along with still having services for short-term on an inpatient and outpatient basis. The future of our organization’s growth internally and externally will demand how well we communication our abilities not only to our staff but to our surrounding community. We will be in need of new
Premium Management Health care Nursing
Viewing Report: Open Range Although Open Range (2003) is made in the tradition of a classic Western‚ it questions the social and political aspect that often seems to define the western genre. The paradigm of the film sets out to give the “villainous” characters a chance to be heroes and have love and suggests that the law of the land‚ well‚ disrupts the land. The title of the film gives reference to a time when cattle owners were still forcing free grazers from one open grazing area to another
Premium Property Clint Eastwood Genre
Explain each of the terms speech‚ language‚ communication‚ speech‚ language and communication needs. EYMP5 (1.1) The dictionary explanation of speech is “The expression of or the ability to express thoughts and feelings by articulate sounds” or “A person’s style of speaking” To speak is to physically be able to produce the individual sounds and sound patterns of our language‚ or articulate‚ to be able to produce speech with appropriate rhythm‚ and free of stuttering behaviour‚ and to produce
Free Communication Language Sign language
Middle-range theory‚ developed by Robert K. Merton‚ is an approach to sociological theorizing aimed at integrating theory and empirical research. It is currently the de facto dominant approach to sociological theory construction‚[1] especially in the United States. Middle-range theory starts with an empirical phenomenon (as opposed to a broad abstract entity like the social system) and abstracts from it to create general statements that can be verified by data.[2] This approach stands in contrast
Premium Sociology
Describe‚ analyse and evaluate how psychological theory can support individuals with additional needs within an environment. The wide range of Special educational needs (SEN) ‚ meaning schools have to be adaptable and diverse to cater for the wide range of additional needs. This essay will briefly describe the range of SEN and outline how historical findings‚ government strategies and different psychological theories have changed the way SEN are approached. Types of SEN: ‘Autism was first described
Premium Special education Attention-deficit hyperactivity disorder Learning disability
CU2941 1.1- Review the range of groups and individuals whose communication needs must be addressed in own job role: It is an integral part of my role communicating with young people‚ parents/carers and various professionals within a residential setting. I always discuss subjects/issues with the young people judging on their level of understanding and their cultural background. I have to be mindful of their frame of mind at the time‚ when communicating with these service users. I have to ensure
Premium Communication