define the subject my interpretation of it is that it is structure of shared meaning which is held by members that differentiate the organisation from other organisations. Culture has its origin in the organisational interaction. The model put forward by Schein (1985) Schein divides organisational culture into three levels: Outer layer: These outer layers are at the surface‚ those aspects (such as dress) which can be easily recognised‚ yet are hard to understand; Values and beliefs: beneath
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Summer Internship Report On SERVICE PROCESS IMPROVEMENT: IMPROVING THE ORDER TO CASH PROCESS By Anirudh Subramaniam A0101910336 MBA Class of 2012 Under the Supervision of Mr. Shyamsunder Pal Professor Department of Operations & Decision Science In Partial Fulfillment of Award of Master of Business Administration AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125‚ NOIDA - 201303‚ UTTAR PRADESH‚ INDIA 2011 DECLARATION I‚ Anirudh Subramaniam student
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marketers are stuck on lead generation ‚ while others are having trouble converting leads into customers‚ and some just aren’t generating the traffic to their site they need in the first place. Not to mention all the individual parts of a solid marketing strategy where you might be falling short -- maybe it’s content creation‚ search engine optimization‚ or finally figuring out how to actually attract customers from Facebook . Whatever it is‚ there’s always at least one area that any marketer can
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The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination P.s Raju‚ S.c.Lonial The hospital industry has become quite competitive in recent times.In an effort to cut costs hospitals are taking serious measures to improve their performance in relation to their competitor’s .Two of the most important steps that hospitals have undertaken are (1) efforts to improve the quality of their services‚ and (2) efforts to market themselves more effectively
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Organizational effectiveness 3B Job design assignment 14 October 2013 Management services Table of content Scope……………………………………………………………………3 Literature review………………………………………………….4 Introduction………………………………………………………….5 Challenges faced by managers……………………………...6 Job design overview………………………………………………7 Factors that contribute to job design……………………..8 Types of job design……………………………………………….10 Recommendaions…………………………………………………. Conclusion……………………………………………………………11 References…………………………………………………………
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The Negative Effects 1 The Negative Effects of Offshoring Customer Service Lisa Morris Com 120 December 1‚ 2009 Karen Halusek The Negative Effects 2 The Negative Effects of Offshoring Customer Service She is very excited. She just came home with her brand new computer. She and her husband had been saving every extra dollar for quite some time and they were finally able to purchase the computer they had been wanting. They succeeded
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ONE STOP Customer Service Training Objectives Today we will look at: Why customer service is important Communicating effectively with customers Creating a positive impression The skills needed for excellent customer service Planning good customer service Handling difficult customers Ice Breaker • • • • • • • S E R V I C E Exercise • Why bother with customer service? • Who are our customers? • What do our customers want? (more on this later) Vision – The best place to live and
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|What is a hierarchical organisational structure? | Structure that has a number of levels and a chain of command by which decisions are made. Tarmac has a typically hierarchical structure with seven levels. |Describe the three levels of responsibility at Tarmac and the key roles for each. | Three levels of responsibility and key roles: 1. Managers:
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satisfaction towards broadband service Literature Review on Customer Attitude Towards Broadband Services Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types
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Running head: FedEx Customer Service: A Management Dilemma The FedEx Customer Service Holiday Dilemma Southern New Hampshire University QSO 500 Problem Background Federal Express‚ also known as FedEx‚ is a delivery service business headquartered in Memphis‚ Tennessee. The company offers delivery services in all 50 states and across several U.S territories. FedEx offers services internationally‚ although this research will be focused on U.S. operations. FedEx’s mission
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