activated 90‚000 lines‚ 35 Internet service providers with a customer base of about 17‚000. Several VSAT service providers are in operation‚ and have improved financial intermediation by providing on-line banking services to most banks in Nigeria. These licenses allowed private telephone operators (PTOs)‚ to roll out both fixed wireless telephone lines and analogue mobile phones. The return of democracy in 1999 paved the way for the granting of GSM license to 3 service providers: MTN Nigeria‚ ECONET Wireless
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The organisational procedures when making and receiving telephone calls can vary from business to business‚ but there are some similarities. There is usually a general guidance and training for staff and especially for the reception staff. Many customer service jobs involve contacting customers by telephone. Making an effective telephone call involves some very specific actions and should not be seen as a casual activity. By making a call to a customer you have the opportunity to prepare and are
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is well underway. I can see that the directors are beginning to think about how their departments can benefit from better information management. Julia: You’re right! Andrew McClean found out that we lost a big order the other day because the customer was able to get the estimate much more quickly from a company in the Midwest because of their online presence. He’s wondering just how many sales we are losing because of timeliness issues. I had Anna’s group gather numbers for the directors about
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explaining the value that the customer is receiving for their investment. 2 Consider Figure 3.5 (pg.74) and the differences in profitability and sales growth between the three firms. Are there any other factors other than those mentioned in the text that explain the differences in profitability and sales growth between these companies? I just wanted to add the importance of going above and beyond the product or service you offer and think about your customer service. Although the text was very detailed
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EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content
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Organisational Behaviour | Investigating People and Leadership Within the Workplace 22/11/11 | The term organisational behaviour (OB) is linguistic shorthand for the activities and interactions of people in organisations. Jack Wood (1995) notes that Fritz Roethlisberger first used the term ‘organisational behaviour’ in the late 1950s‚ because it suggested a broader range than human relations. “Organisational behaviour is the study of the structure‚ functioning and performance of organisations
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articulated to build learning organisations. In this work‚ three articles which portray suggestions to build a learning organisation are being reviewed‚ critically analysed‚ and compared and contract. 2. The Literature Search Key words: Organisational learning‚ organisational developments‚ management learning‚ continuous learning. Sources: Harvard Business School Review‚ Emerald journals 3. Review of the articles Article 1: “Building A Learning Organisation” by David A Garvin In the article Garvin has
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Unit 3: Organisations and Behaviour Assignment 1 An organisation is defined as a clearly bounded group (or groups) of people interacting together to achieve a particular goal in a formally structured and co-coordinated way. A hierarchy organisation is when employees are ranked at various levels within the organisation‚ each level is one above the other. A tall hierarchical organisation has many levels and a flat hierarchical organisation will only have a few. Flat Hierarchy http://limkokwingmba
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GENERAL RULES FOR ATTENDANCE OF WITNESSES 1. Compulsory Attendance — A Court can compel the personal attendance of any witness residing within the local limits of its jurisdiction‚ or without such limits if the person to be summoned is at a place‚ not more than fifty miles from the Court house or not more than two hundred miles if there is a railway communication or public conveyance for 5/6th of distance‚ provided that he is not exempted under any of the provisions of the Code of Civil Procedure
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Journal 1 1. A company’s strategy is management’s game plan to grow the business‚ attract and please customers‚ compete successfully‚ conduct operations‚ and achieve targeted levels of performance. 2. The important point of a company’s strategy is setting moves to build and it enhances company’s long-term competitive position and financial performance. In other words‚ these are in a competitive advantage over rivals that they become the company’s tools for a making company’s profit.
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