Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales‚ buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price‚ not like some other
Premium Customer service Sales Customer
CHAPTER 1 PROBLEM AND IT’S SETTING Introduction Hospitality management is being able to handle the relationship between guests and hosts. Also this is an act or practice of hospitability.It includes the reception and entertainment of guests‚ visitors‚ or strangers‚resorts‚ membership clubs‚ conventions‚ attractions‚ special events‚ and other services for travelers and tourists. The Hotel and Restaurant Management Industry must have Standard Operating Procedures (SOP) to guide them in their
Premium Food Hygiene Food safety
Know how legislation and policies are relevant to positive risk taking Identify how legislative frameworks and policies can be used to safeguard individuals from risks whilst promoting their rights | When approaching the identification‚ assessment and management of risk‚ a knowledge of key legal principles and legislation will help practitioners to make informed decisions that promote both the involvement and interests of adults with a disability and older people‚ and their families. It
Premium Law Human rights
How to develop relationships with children and staff and why it is important Communicating effectively within the childcare setting is very important to enable strong relationship to build between colleagues‚ children and parents. Staff communicating positively with colleagues is an important part in helping build a strong and trusting relationship with each other. Developing close relationships with the other staff will help to inform each other of any worries or concerns that one of you may
Free Interpersonal relationship Psychology Debut albums
UNIT 6: DEMONSTRATE AND UNDERSTANDING OF PRODUCT POSITIONING INTRODUCTION =product offering at heart of marketing effort =starting point of marketing mix = example =good product can result in good marketing mix 1. WHAT IS A PRODUCT =any favourable or unfavourable thing in exchange for money =can be tangible‚ a service‚ or an idea (examples ?) =marketing process for each is the same 2. PRODUCT LEVELS =5 levels = each level adds more customer value =constitutes the customer value
Premium Brand management Brand Marketing
[pic] IIBM Institute of Business Management Semester-1 Examination Paper MM.100 Organizational Behaviour Section A: Objective Type (30 marks) Part one:Multiple choices: 1) Friendship groups are a) Party Groups b) Formal Group c) Evolved informally d) Social Groups Answer: Social Groups 2) Effective communication is the foundation a) Of modern organization b) Of formal organization c) Of Foreign relations d) Of informal organization Answer: Of modern organization
Premium Reinforcement
“Behaviour is the way we conduct ourselves‚ especially towards others…” Behaviour in schools has declined over recent years. A UK charity for teacher well- being‚ the Teaching Support Network‚ has carried out research to identify the deterioration of pupils behaviour over the past 5 years. The poll of teachers reveals over half (53%) of primary school teachers say they have seen worsening behaviour‚ compared with only 46% of secondary school teachers. (Teachersupport.info) The YouGov poll of 481
Premium Attachment theory Psychology Observational learning
INTRODUCTION We as a group of four people will be writing on the relevant theories of communication as it relates to health and social care settings. Our scripts will centre on the following basic communication tools‚ starting from the concept of communication‚ relevant skills‚ theories and methods of dealing with inappropriate interpersonal communication. Our case study is included as an appendix DEFINITION AND CONCEPT OF COMMUNICATION Human life is centred with a lot of activities
Premium Communication
1. Ethical behaviour (20 marks) a. Discuss ethical issues that impact on Cirque du Soleil as an organisation. Your discussion must consider at least TWO conflicting viewpoints on ethical behaviour. The Organisational structure of Cirque du Soleil is based on recognizing the value of the performers. The artists are recognised as representing the value of the Company. They ensure that the organizations values are reflected in all its business and management decisions. Cirque
Premium Cirque du Soleil Blue Ocean Strategy Social responsibility
Restorative Justice‚ which is also called Restorative Discipline‚ has actually been around longer than we assumed. According to the website‚ Promoting Restorative Approaches in Behavior Management‚ it has been around for thousands of years and comes from Native cultures‚ such as Aboriginals‚ Maori‚ and Native Americans‚ who used this approach to resolve conflict and disagreements (2016). Restorative justice is described as follows‚ “…An innovative approach to offending and inappropriate behavior
Premium Restorative justice Crime Criminal justice