IN HEALTH AND SOCIAL CARE Standards & Guidelines for Resolution & Learning 1 April 2009 SUMMARY Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning replaces the existing HPSS Complaints Procedure 1996 and provides a streamlined process that applies equally to all health and social care (HSC) organisations. As such it provides a simple‚ consistent approach for staff who handle complaints and for people raising complaints across all health and social
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independence‚ non-participation and social exclusion for vulnerable users of services in health and social care? 3 2.2 Analyze how organizational systems and processes are managed to promote participation and independence of users of health and social care services 5 2.3 Analyze the tensions that arise when balancing the rights of the individual to independence and choice against the care provider’s duty to protect users of services in health and social care 6 3.1 Use a case study above on MR
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Case study 1 Case study-outbreak of MRSA in a neonatal hospital unit 4P: explain possible priorities and responses when dealing with two particular incidents or emergencies in a health and social care setting. 3M: explain why it is important to maintain respect and dignity when responding to incidents and emergencies. 2D: Justify the need to review policies and procedures following critical incidents. Neonatal: Neonatal means new-born it’s a specialised unit for premature babies who
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P2: Describe the Origins of Public Health Policy in the UK from the 19th Century to the Present Day. 1837- The law started registering births‚ marriages and deaths and began to notice differences in areas. This was because of diseases going round and many people were dying. They wanted to figure out where about the illnesses were most common. 1848- The Liberal government brought the Public Health Act into law. 1849- Unfortunately‚ a massive amount of 10‚000 people died from the disease cholera
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Unit 3- health and wellbeing Definitions: Health and wellbeing meanings come in three forms-holistic‚ positive and negative. Health and wellbeing’s meaning cannot be fixed because health means different things to different people‚ and your intellectual thinking of health can change from day to day; depending on your experiences you go through. Literally the word health comes from an old English word meaning “the state of being hale‚ sound or whole‚ in body mind or soul”. This tells us that our
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aim to: a) perform a detailed investigation of the Conceptual / Theoretical and‚ also‚ Legal Background about Working in Partnership in Health and Social Care. Step 1. Outline one by one and then explain various philosophies and concepts of working in partnership in health and social care (1.1‚ M2). (Lecturers will provide feedback‚ which can be given individually or as a group. Please note that lecturers will feedback on a sample of student work‚ i.e. at least 10 % of the total number
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Management and leadership are equally important in the successful delivery of health and social care services‚ in some aspects the roles are very similar‚ however they do require different skill sets‚ outlooks and behaviours. Management is a process of managing the activities of the organisation. Leadership is influencing and encouraging a team toward a shared goal. Managers require some leadership skills in order to encourage service delivery to have the intended outcome and leaders need the
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In this section I will demonstrate: the implications of duty of care. understanding the support available for addressing dilemmas that may arise. the knowledge to respond to complaints. The implications of duty of care. Duty of care Health and social care organisations have what is called a duty of care towards the people they look after. That means that they must do everything they can to keep the people in their care safe from harm. It is not only the care establishment that needs
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Outcome 1 Understand what dementia is | Evidence Date | | | | | | | The learner can: Evidence Reference | | | | | | | 1.explain what is meant by the term ‘dementia’ A chronic or persistent disorder of the mental processes caused by brain disease or injury and marked by memory disorders‚ personality changes‚ and impaired reasoning | | | | | | | 2. describe the key functions of the brain that are affected by dementiatemporal
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Manage health and social care practice outcomes for individuals 1. Understand the theory and principles that underpin based practice Explain outcome based practice In 1990 health care providers had just began to discover what appeared to be a very powerful tool for reducing variation in patient care practices - clinical paths. A clinical path includes descriptions of key events that‚ if performed by caregivers as described‚ are expected to produce the most desirable outcomes for patients
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