Listening Skills Careful listening can increase your telephone efficiency. The average speaking rate is 150 to 160 words a minute‚ but we can think at 600 words a minute which means that only twenty five percent of our mental capacity is required to record what is being said. By using the rest to think about and react to the words instead of thinking about other distractions‚ we would improve our listening by gathering more information from what is being said. To let the other person know
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café. interpreter available The tours are given in 8.......................... The customers should bring 9............…....... and some 10 ................…........ 10/3/12 Scott’s English Success 3/8www .scottsenglish.com/0_swtyvrZa/labs/Listening/1_testpaper.asp?lab=1 © Mascot Corporation Pty Ltd. All Rights Reserved. (www.ScottsEnglish.com) FOR PERSONAL USE ONLY. MUST NOT BE COPIED. PROTECTED BY INTERNATIONAL LAW. SECTION 2 Questions 11-20 Questions 11 and 12 Choose TWO letters
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Listening: “Active listening is a communication technique used in counseling‚ training‚ and conflict resolution. It requires that the listener fully concentrates‚ understands‚ responds and then remembers what is being said.” (Active listening‚ n.d.) In business‚ active listening would be a valuable skill to have in many situations. For example‚ conflict resolution. A situation may arise where competing perspectives on how to solve a particular problem are available. Being able to actively listen
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Accordingly‚ I thought it was better to spend those ten minutes in listening to her to let it all out even though the issue was not connected to the one we were working on. After refocussing the client on the core issue‚ I used reflective listening to confirm and clarify the statements. While rephrasing‚ I managed to reinforce the statements that indicated the client was affirm about change. We explored together
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people equate listening with passivity and weakness. We also live in a multi-sensory commercialized media world that invites us to be distracted from intimate connection with others. It’s wonderful that communication today can be lightning fast‚ yet email or instant messaging is a poor substitute for live‚ unconditional human presence. So how can we learn to be fully present with and for each other? We can do this by learning to listen in a genuinely empathic way. Empathic listening integrates an
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Understanding and Responding to Girl’s Delinquency Jennifer Hester Columbia College PSYC 260 September 27‚ 2009 Abstract Few studies have examined which girls become delinquent or why; and little is known about how well girls respond to interventions that have been traditionally designed with boys in mind. According to data from the Federal Bureau of Investigation‚ from 1991 to 2000‚ arrests of girls increased more‚ or decreased less‚ than those of boys for the same offenses. By
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Introduction Attention Getter: What if one of your friends just fell to the ground because they couldn’t breathe‚ would you know what to do‚ could you perform CPR if it was needed? It is said by the American Heart Association that sadly 70% of Americans do not know how to do CPR‚ or they just don’t remember how. Central Idea: I want to inform you all that knowing CPR is very important. Preview of Points: Today we will explore the right ways to perform CPR‚ when you should and should not do
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Active listening is an essential component to effective communication. It is an interpersonal communication technique that is used throughout an array of occupations‚ particularly in Child Counseling. This essay will outline the definition of Active Listening‚ as well as explore the different techniques and purposes of the communication skill. The role of a Child Counselor and the importance of effective communication within the job will also be investigated and discussed throughout this essay.
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Unit 15: responding to emergency service incidents The 999 system The 999 system was first introduced in London on 30th June 1937 on the occurrence of a fire on the 10th November 1935 in a house on Wimpole Street in which five women were killed. The 999 number is the official emergency contact number for the key services which the public can gain contact with 24 hours a day for urgent assistance. By using this number the caller could call the Police‚ Fire & Rescue‚ Ambulance‚ Coast guard
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Types of listening Here are six types of listening‚ starting with basic discrimination of sounds and ending in deepcommunication. Discriminative listening Discriminative listening is the most basic type of listening‚ whereby the difference between difference soundsis identified. If you cannot hear differences‚ then you cannot make sense of the meaning that is expressed bysuch differences. We learn to discriminate between sounds within our own language early‚ and later areunable to discriminate
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