Essay 1 Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012: 310)‚ argue the importance of listening in the workplace. Your analysis should identify three specific listening behaviours and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources. Student: XXXXXXXXX Student number: XXXXXXXX Tutor:
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Doctors ’ Listening Skills When people go to the doctor ’s office they want the doctor to listen. Competency and a correct diagnosis are appreciated too‚ but more than anything‚ patients value doctors ’ silence (Richards‚ 1407). In addition‚ patients want "more and better information about their problem and the outcome‚ more openness about the side effects of treatment‚ relief of pain and emotional distress‚ and advice on what they can do for themselves" (Meryn‚ 1922). Doctors ’ technical
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Should you listen to the Customer? 1. Why doesn’t Henry want to listen to the customers? Does he have a point? Are there some businesses where you should not listen to the customer? What about his Smurf comment Henry does have a point indeed. The Company has a long history of success‚ a constant growth despite the difficult economic times and 90.000 people that signed the fan site. Delacroix is a dance company that brings to its customers creative‚ innovative artistic programs
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Introduction Listening and presentation skills are critically important to managers today to be able to communicate effectively Below analysis provide an insight into the twin skills and its importance‚ while providing personal development action plan to apply learning in real life. 1 Role of Managers Managers today‚ face the challenge of being speed yet being effective to be successful. As described by Mintzberg (1971)‚ there are three broad role categories that a manager should develop
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2013 4 Bl. Rupert Mayer Ms. Anili F. Butcon EFFECTIVE LISTENING TECHNIQUES Source: http://www.skillsyouneed.com/ips/listening-skills.html Copyright 2011-2013 According to‚ SkillsYouNeed.com‚ listening is the “ability to accurately receive messages in the communication process”. It is also the vital part towards effective communication and without it‚ messages could be easily misunderstood. The difference between listening and hearing is that the former requires focus and sole attention
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attention to the words that another person is saying to be an active listener. But active listening is more than paying attention and there are some barriers that sometimes have to be overcome to listen effectively. So as my colleague Avanthi explained now I’m going to highlight the various kinds of barriers confronted in listening actively. Active listening barriers mainly comprises of the seven major communication barriers namely physical barriers‚ emotional barriers‚ language barriers‚ perceptual
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Section 2: Responding to the brief Needs Social needs are needed for belonging‚ acceptance‚ appreciation and relationships. Rachel’s social needs would need to be attended to as she has moved into a residential care home away from her home and son. Rachel could be feeling lonely as she only has one family member who works most of the time. Rachel could be feeling lonely because she is in a different place where she doesn’t know anyone so she might not trust other residents and carers yet. Her son
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age of the children make the teaching of formal aspects not advisable. As a result of this point of view‚ the different Educational Departments have decided to establish‚ as the main purpose of the EFL teaching‚ the development of the four skills: listening‚ speaking‚ reading and writing. However‚ the implementation of this approach has not been trouble-free as many teachers insist on asking their children to understand every single word they listen to or read‚ or expect their pupils to write or speak
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Understanding and responding: for professionals working with children who have experienced sexual abuse Child sexual abuse Acknowledgments Published by Office for Children‚ Victorian Government Department of Human Services Melbourne‚ Victoria May 2009 © Copyright State of Victoria‚ Department of Human Services‚ 2006 This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968. This document
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Effective and Ineffective Communication There are many effective communication strategies in everyday life. For instance effective communication helps us better understand a person or situation and enables us to resolve differences‚ building trust‚ respect‚ and problem solving. As simple as communication seems‚ much of what we try communication with to others‚ and what others try to communicate to us‚ gets misunderstood which can cause conflict and frustration in personal and professional relationships
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