understand the Customers opinion and Satisfaction level of Mobile Services of BSNL in East Godavari District‚ researchtitled“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SERVICES IN RAJAHMUNDRY REGION”has been conducted. 1.2 Importance of the Study In today’s competitive business world and challenging economy‚ retaining your customer base is critical to your success. If you don’t give your customers some good reasons to stay‚ your competitors will give them a reason to leave. Customer retention
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resource department * Distribution department * Quality check department * Marketing department * Finance/ Accounting department * Information technology department * Administration department Japan head office * Engineering department * Purchasing department * Productive department * Research & Development department * Creative department * * Human resource department * Distribution department * Quality check department * Marketing
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Customer Care In todays competitive environment‚ the issue of customer relations has become ever more important. With such wide choices available to the customer‚ the slightest dissatisfaction can easily result in customer taking their business else where. There are many methods available for an organisation to establish and maintain positive relationships with customer to help them retain their business. Communication is one of the most important methods as it covers many aspects of customer
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(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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Running head: FORD MOTOR COMPANY Ford Motor Company Fay Bennett BUS 490 May 12‚ 2010 Ford Motor Company 1. Define and discuss Ford’s business-level strategy. Ford’s business-level strategy is to design‚ develop‚ manufacture‚ and service cars and trucks worldwide that meets and satisfies its customers’ needs. The company follows cost leadership business-level strategy. The "One Ford" plan is the foundation of the company’s actions to achieve its mission and vision. Ford is one team
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1. FINANCIAL PERFORMANCE ANALYSIS 1.1 Introduction Finance is the life i.e. blood of business. It is rightly termed as the science o f money. Finance is very essential for the smooth of the business. According to Wheeler‚ “Finance is that business activity which is concerned with the organization and conversation of capital funds in meeting financial needs and overall objectives of a business enterprise”. Financial management is that management activity which is concerned with the planning
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Case Study 1: Florida Department of Management Services‚ Part I Gwendolyn Harris Strayer University CIS 505/ Week 4 Case Study Introduction In the early 1990s‚ the Florida Department of Management Services (DMS) had built up a large information systems network that served state government agencies in 10 regional sites and connected these to the data center in Tallahassee. The network was based on the use of the proprietary Systems Network Architecture (SNA) from IBM and a mainframe
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source of air pollution. With the great number of vehicles on the road we are headed toward smoggy skies and dirty air if we do nothing to help stop pollution. Everybody needs a vehicle that burns less fuel. The key to burning less fuel is to make more efficient vehicles and by putting that efficiency to work not letting it go to waste. Another good way to prevent air pollution is by combining with alternative ways of doing things. Also simple vehicle maintenance can improve fuel economy as well as
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emeraldinsight.com/0960-4529.htm Customers’ expectations of service in Greek fitness centers Gender‚ age‚ type of sport center‚ and motivation differences Yanni Afthinos University of Athens‚ Athens‚ Greece Expectations of service in Greek fitness centers 245 Nicholas D. Theodorakis Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and Pantelis Nassis University of Athens‚ Athens‚ Greece Abstract Purpose – Aims to identify the aspects of service delivery deemed most important
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 PROJECT MOTOR INSURANCE December 2004 Contents Chapter 1 Introduction Chapter 2 Merchandise insurance- cargo insurance introduction types object insured amount insurance premium liability‚compensation risk coverage exclusions Chapter 3 Carrier’s liability insurance general presentation and provisions carrier liability insurance- CMR- Romania types object insured amount insurance
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