Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
Premium Customer service Good Customer
Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between a service provider and its users. However
Free Mobile phone GSM
1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
Premium Customer service Customer service Customer
Hyundai-motor-company-report PART 1: HYUNDAI MOTOR COMPANY REPORT Business Description Products and Brand: Hyundai Motor Company (hereafter‚ HMC) formed in 1967‚ was a part of the South Korean Chaebol - the Hyundai Group. In the last four decades‚ HMC managed to establish itself as a most prominent automaker producing reliable‚ technically sound and stylish automobiles and commercial vehicles. Headquartered in Seoul‚ South Korea‚ HMC opened a new chapter in the history of the
Premium Corporate social responsibility Automotive industry Hybrid electric vehicle
MOTORSSUPPLY CHAIN CASE PRESENTATION Matt Archey Kevin Drakes GurpreetKingra Nitin Sharma MBA -513 2010-04-10 2.Executive Summary About the Case About Wolf Motors Key Aspects of Supply Chain Supply Chain Model/Relationships Discussion/Conclusion 3.About the Case This case throw light on the fourth dealership of Wolf Motors‚ which was the first auto supermarket in the network of dealerships of the Company. John Wolf‚ the president of the company was really excited about this new dealership
Premium Supply chain management Inventory Supply chain
EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content
Premium Customer service Communication Nonverbal communication
Doing a randomly visit-a surprise visit makes you see what really goes on. By posting contact information so both customers and employees can report unsatisfactory behaviour or conditions‚ call the number to report unprofessional behaviour. Perform random audits-To ensure everything that’s supposed to be in the workplace is actually there. Place monitoring equipment in the workplace-Typically this includes cameras and software to monitor employees’ use of the computer. However‚ we are sensitive
Premium Customer service Sales Customer
6/17/2013 What Is a Product? Products‚ Services‚ and Experiences Product is anything that can be offered in a market for attention‚ acquisition‚ use‚ or consumption that might satisfy a need or want Service is any activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Experiences represent what buying the product or service will do for the customer Chapter 8 - slide 1 Copyright © 2010 Pearson Education‚ Inc. Publishing
Premium Marketing Brand Brand management
Tata Motors Limited: Ratan’s Next Step Executive Summary Ratan Tata‚ chairman of Tata Motors Limited (Tata Motors)‚ came out with the good reputation "the world’s cheapest car" into New Delhi Auto Expo. Introduction of Tata’s background Situational Analysis Strengths Manufacturer of the world’s cheapest car 81% of domestic sales in India Diverse and complete range of resources (98 companies in 80 countries) Own steel factory resource Ratan’s well-known understanding of business (auto design
Premium Tata Motors Luxury vehicle Luxury good
Case Brief- Starbucks: Delivering Customer Service Introduction Starbucks is a successful premium coffee retailer. Its target market sets as well-educated‚ white- color patrons between the ages of 25 and 44. There are three components of the brand‚ live coffee‚ service‚ and atmosphere. However‚ its brand image is losing while they focus on retail expansion. SWOT analysis [pic] Define the problem Starbucks loses its original image for target and customer satisfaction. Identify the alternatives
Premium Marketing Coffee Customer service