Managing Customer Relationship to Improve Competitive Advantage in B2B Market Author: Lin Yu Ju (h10yjlin@du.se) Teacher: Lena Bjerhamma Table of Contents 1. Introduction 2. Purpose 3. Methodology 4. Literature Review 5. Result 5.1 The definition of Customer Relationship Management 2 2 3 3 3 3 5.2 The advantages of integrating Customer Relationship
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Shoe Store Incident Kathryn Diehl Antonio Moore Diane Ostberg Holly Szmyt HRM/546 October 10‚ 2011 John Fossum Shoe Store Incident A company policy is a documented set of guidelines in which the company has bound themselves to operate. Company policies add structure to an organization while setting expectations and performance objectives. Wavering away from the principles that guide the corporation may create unnecessary legal exposure. Upon Imelda arriving at the shoe store‚ Imedla clearly
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of an existing customer. Database is formed through the issue of future card and card is of three types silver card‚ gold card and sakthi card. Sakthi card is issued to ladies and this card provides‚ free sugar(1 kg) per month. Customer profitability analysis (CPA) is done on the basis of transactions made through the future cards. o Platinum customers (most profitable). o Gold customers (profitable). o Iron customers (low profitability but desirable). o Lead customers (unprofitable and
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Finance Legal Department Legal Department * The Legal Department is responsible for managing the legal affairs and legal risks of Bank. The Department employs highly skilled outside counsel who have a strong commitment to the success of Bank‚ to upholding high standards of professional and ethical conduct‚ and to ensuring timely‚ responsive‚ and cost-effective service. Roles of Legal Department * One of the most important roles of the legal department is as legal advisers
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Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain
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retail store executives who refuse to provide much training to their front-line store employees. One of the most common is: "What if I train them‚ and they leave?" Friedman says this is the exact opposite approach they should take. He suggests a better question is‚ "What if I don ’t train them‚ and they stay?" Cost of Not Training The unfortunate reality‚ which anyone who ventures into a mall these days can confirm‚ is that today ’s retail store employees often lack basic sales and customer-service skills
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Table of Contents | S. No | Title | Page. No | 1. | Executive Summary | 2 | 2. | Introduction | 3 | 3. | Human Resource Department of PTCL | 4 | 4. | The objectives of the HR department at PTCL | 6 | 5. | Human Resource Initiatives | 7 | 6. | Format of Job Description | 8 | 7. | HR Planning & Working | 9 | 8. | Recruitment Policy | 10 | 9. | Recruitment and Selection Process in PTCL | 11 | 10. | Training
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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How Does Workman Compensation Work? By Tom Streissguth‚ eHow Contributor * * * * Print this article Workers’ compensation insurance developed in the late 19th century as an important benefit for employees who were not protected from illness or injuries suffered on the job. Before workers’ comp laws were passed‚ injured workers often had few resources with which to treat their injuries and no means of physical rehabilitation and returning to the work force. Workers’ comp
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Rodolfo Furniture Store Rodolfo Rodriguez is an entrepreneur in the furniture business in San Juan Puerto Rico. His furniture business has distinguished from the rest in the market by his employee’s craftsmanship in the manufacturing of his furniture. But recently his market has received some foreign competitor that has forced Rodolfo to search for other options and efficiencies within his operation. Among these options Rodolfo is searching for better planning and accounting tools
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