your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
Premium Customer service Discrimination Employment
Technology and its impact on Retail stores The owner of a top retailer wants to see which merchandise is selling which isn’t‚ or maybe the owner wants to know their overall margin costs in relationship in to which products on their shelves are more profitable then the others. In the not so distant past these types of reports would have required a lot of people‚ processing large amounts of data‚ and requiring lengthy delays in the results from weeks to even months. In the end‚ by the time
Premium Wal-Mart Department store Retailing
| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
Premium GSM Mobile phone
The Customer Relationship in Supply Chain Management written by: Ian Johnson•edited by: Jean Scheid•updated: 9/2/2010 Why are some companies better at managing their customer relationships than others? It’s because they have a well-run supply chain that ensures the most common parts are available and they never promise something they can’t deliver? Learn here about customer relationship in supply chain management. The Customer Relationship in Supply Chain Management When it comes to managing
Premium Inventory Supply chain management
necessary. Employee and engagement: To ensure the emotional connection between the employee‚ colleagues and managers is understood and to assist with any issues that may arise for both employees and managers. Employee relations: To enhance those relationships between all employees adhering to policies and procedure whilst following employment law. Within my role I have covered a safety critical role within a safety environment – simple things like making sure the correct equipment was being used where
Premium Customer Management Customer service
Customer Analysis T&J’s Boutique will be located in Olathe and Overland Park Kansas. We currently have two locations‚ both outside of the mall. We are striving for a space inside of the mall because it would be easy access for the costumers. These places are central to the baby community. We feel its essential to locate ourselves in the heartbeats of the youthful community. We also aim to create an atmosphere of friendliness and acceptance‚ as well as a retail environment where people can have picking
Free Shopping mall Retailing Ralph Lauren
concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
Premium Customer service
business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction‚ which leads to customer loyalty‚ which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection 4 See
Premium Marketing
Finance Department Phase 1 DB 2 The Role of the Finance Department Tammy Thomas Colorado Technical University Anthony Williams FIN310-0904B-03 November 30‚ 2009 Phase 1 DB 2 The Role of the Finance Department Businesses have a number of departments or divisions but there is only one department that you can rely on to get you all the financial and accounting information that you will need as a division manager and that is the Finance Department. This department will
Premium Investment Finance Asset
PROJECT TITLE : STORES MANAGEMENT SYSTEM A CASE STUDY OF KAKEANI RETAIL SHOP INDEX NO : PRESENTED TO : KENYA NATIONAL EXAMINATION COUNCIL PRESENTED BY : ZIPPHORAH MUSANGI MWENDWA COURSE NAME : DIPLOMA IN INFORMATION TECHNOLOGY CENTRE : SOUTH EASTERN UNIVERSITY COLLEGE SUPERVISOR : MS ISEU DATE : JUNE /JULY SERIES Declaration I declare that this is my unaided
Premium Retailing Management Business