BA7301 ENTERPRISE RESOURCE PLANNING COURSE OBJECTIVES To understand the business process of an enterprise To grasp the activities of ERP project management cycle To understand the emerging trends in ERP developments LT P C 3003 COURSE OUTCOMES Knowledge of ERP implementation cycle Awareness of core and extended modules of ERP UNIT I INTRODUCTION 8 Overview of enterprise systems – Evolution - Risks and benefits - Fundamental technology - Issues to be consider in planning design
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Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
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SERVICE MARKETING THE FLOWER SERVICE ALOZIE ANYANWU-230088760 The flower of service model plays a major role in supplementary service by facilitating supplementary service that are required for service delivery or can aid in the use of the
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Republic of the Philippines Province of Northern Samar MUNICIPALITY OF LAOANG Office of the Sangguniang Bayan EXCERPT FROM THE MINUTES OF THE REGULAR SESSION OF THE SANGGUNIANG BAYAN OF LAOANG‚ NORTHERN SAMAR HELD ON _________________ AT THE SANGGUNIANG BAYAN SESSION HALL‚ LEGISLATIVE BUILDING‚ LAOANG‚ NORTHERN SAMAR. PRESENT: HON. FRED P. DEANANEAS Municipal Vice Mayor Presiding Officer SANGGUNIANG BAYAN MEMBERS Hon. Gregorio Sobito Hon. Harris Christopher Ongchuan Hon. Ben
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NURSING SERVICES Association of Nursing Service Administrators of the Philippines‚ Inc. (ANSAP) Committee on Nursing Practice 2008 Edition STANDARDS OF NURSING SERVICES All rights reserved. All works herein are properties of ANSAP and no part of this book may be copied‚ reproduced or published in any form without the proper consent of the authors and publishers. FOREWORD This publication is designed to provide nursing administration a guide reference in managing nursing services. It also
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Level 2 Certificate in Principles of Business and Administration (QCF) QCF [ 600/3451/8] Unit: Principles of providing administrative services (level 2) [R/601/7639] Learning Outcome 1: Understand how to make and receive telephone calls 01.01 Describe the different features of telephone systems and how to use them. Call holding is where you place a caller on hold whilst you complete another task. This could be to locate paperwork‚ look up the caller’s details and information before speaking
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Case Assignment M.Sc. Services Marketing Spring Term 2015 Key factors that influence customers’ initial Self-Service Technology (SST) trial decision Name: Martin Bartel Submitted to: Prof. Dr. Tomas Falk Submission Date: April 25th‚ 2015 Word count: 800 Services Marketing 2 Technologies have changed the way people around the globe live‚ work and communicate. The progress‚ pace and accessibility of technological developments shaped the way companies offer their services to customers and how
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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records show that the Philippine Customs Service started many centuries back long before the Philippines was discovered by the eastern and western expeditionaries. The Philippines had already a flourishing trade with countries of Southeast Asia‚ but since money at that time was not yet the medium of exchange‚ people then resorted to the barter system of commodities. The rulers of the barangays were known as the “datus” or “rajahs” collected tributes from the people before they were allowed to engage
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International Service Paper American Service This is usually called "plate service” because the food is already placed in the plate in the kitchen ready to be served to the guests. This type of service is used in coffee shops where there is a demand for quick and simple service. It requires minimal training for novice waiters and waitresses. Advantages: 1. It is a fast and simple service. 2. It is inexpensive. One waiter or waitress can serve many guests and no special service equipment is
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