Level 2 Certificate in Principles of Business and Administration (QCF) QCF [ 600/3451/8] Unit: Principles of providing administrative services (level 2) [R/601/7639] Learning Outcome 1: Understand how to make and receive telephone calls 01.01 Describe the different features of telephone systems and how to use them. Call holding is where you place a caller on hold whilst you complete another task. This could be to locate paperwork‚ look up the caller’s details and information before speaking
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BA7301 ENTERPRISE RESOURCE PLANNING COURSE OBJECTIVES To understand the business process of an enterprise To grasp the activities of ERP project management cycle To understand the emerging trends in ERP developments LT P C 3003 COURSE OUTCOMES Knowledge of ERP implementation cycle Awareness of core and extended modules of ERP UNIT I INTRODUCTION 8 Overview of enterprise systems – Evolution - Risks and benefits - Fundamental technology - Issues to be consider in planning design
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SERVICE MARKETING THE FLOWER SERVICE ALOZIE ANYANWU-230088760 The flower of service model plays a major role in supplementary service by facilitating supplementary service that are required for service delivery or can aid in the use of the
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Health Services Administration Angelina House HSC 111 10-26-12 Health services administrators can also be called medical services managers or healthcare executives. They are responsible for managing the business of healthcare at a facility‚ or within a department of a facility. Their job duties can vary‚ depending on their level of management‚ the size of the facility‚ their level of education‚ and work experience. Healthcare administrators play an important role in healthcare services. Most
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Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
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TABLE OF CONTENT 1.0 INTRODUCTION 3 2.0 BODY 2.1 Service encounters‚ service relationship and level of customer contact. 4 2.2 The framework of evaluation of services encounter 4 2.2.1 Customer expectations and customer emotions in the services encounters 5 2.3 Customer Satisfaction and Service Quality 6 2.3.1 The rate of service quality 6 2.4 Service failure and service gaps 7 2.4.1 Recommendation : Service gaps model 8 3.0 CONCLUSIONS 9 REFERENCE LIST 10 APPENDICES 12 1.0 INTRODUCTION
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Republic of the Philippines Province of Northern Samar MUNICIPALITY OF LAOANG Office of the Sangguniang Bayan EXCERPT FROM THE MINUTES OF THE REGULAR SESSION OF THE SANGGUNIANG BAYAN OF LAOANG‚ NORTHERN SAMAR HELD ON _________________ AT THE SANGGUNIANG BAYAN SESSION HALL‚ LEGISLATIVE BUILDING‚ LAOANG‚ NORTHERN SAMAR. PRESENT: HON. FRED P. DEANANEAS Municipal Vice Mayor Presiding Officer SANGGUNIANG BAYAN MEMBERS Hon. Gregorio Sobito Hon. Harris Christopher Ongchuan Hon. Ben
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Case Assignment M.Sc. Services Marketing Spring Term 2015 Key factors that influence customers’ initial Self-Service Technology (SST) trial decision Name: Martin Bartel Submitted to: Prof. Dr. Tomas Falk Submission Date: April 25th‚ 2015 Word count: 800 Services Marketing 2 Technologies have changed the way people around the globe live‚ work and communicate. The progress‚ pace and accessibility of technological developments shaped the way companies offer their services to customers and how
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NURSING SERVICES Association of Nursing Service Administrators of the Philippines‚ Inc. (ANSAP) Committee on Nursing Practice 2008 Edition STANDARDS OF NURSING SERVICES All rights reserved. All works herein are properties of ANSAP and no part of this book may be copied‚ reproduced or published in any form without the proper consent of the authors and publishers. FOREWORD This publication is designed to provide nursing administration a guide reference in managing nursing services. It also
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Treatment or Goal Service Plan CLIENT Belinda Well # WellsB1996 Next of Kin Eva Langloris (aunt) Initial plan Updated plan Date 1/21/15 Review Date 6/21/15 Developed with Kevin May Eligiblity Worker Level of case management Case Manger for Planned Parenthood Case Manager Kevin May Provisional DX: Axis I 311 (Depressive Disorder) Axis II Axis III Axis IV 659.40(current pregnancy poor care) Scondary diagnosis: Axis I GOAL(S) Axis IV Axis II TYPE STRENGTH/NEED INCOME/FINANCIAL SITUATION STRENGTH/
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