CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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liquids stain your teeth differently. For example tea stains your teeth more than milk does. I’m doing this experiment because I think it is very interesting that there are so many different kinds of liquid that can stain your teeth. What things stain your teeth? To start with you should never start smoking or use tobacco. The nicotine and tar in the cigarettes stain your teeth very drastically. You can’t even imagine how fast smoking stains your teeth. Other things that stain your teeth include
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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majority has more than one or two. We will do anything in our power to achieve as many as possible‚ however‚ not all yearnings are met and we end up being disappointed with ourselves or take it out on others. I love animals‚ especially horses. Since I was a young girl‚ I used to watch show jumping on the sports channel at home. Thoroughbreds with their beautiful tails neatly brushed wearing common but immensely attractive show jumping tack; English style saddle‚ open-front boots‚ running martingale‚
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Person Who Impacted Me On February 4‚ 1993‚ I met a person that impacted my life in the best way possible. This loving kind soul and incredible woman taught me compassion‚ values‚ and showed me the true definition of unconditional love. My entire life there has been one person who has impacted my life greatly in so many different ways. The love‚ care‚ and compassion she has shown to my family are astronomical. She is the reason I am the person I have become today. I know I would have never been
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Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
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changes in technology‚ consumer’s tastes are also characterized by fast changes. To survive in the market a firm has to be constantly innovating and understanding the latest consumer trend and taste. The primary work of the business in the olden days was to concentrate only on production areas. But the trend today is totally different as the importance of a product is closely to its operation. In a competitive world a business‚ which pays little importance to marketing‚ can never
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Job Satisfaction Abstract Employee job satisfaction and retention happens to be an issue to be debated in terms of attaining an increased degree of productivity within the organization. Job satisfaction is best defined as a set of feelings and emotions employees associate with their work. Theoretically‚ an organization with employees that display actions of substantial absenteeism as well as turnover due to low levels of job satisfaction would generally suffer from greater recruitment and retraining
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reasons and brought them into consideration the job satisfaction issue. It will investigate that officer of Shahjalal Islami Bank Limited play the key role in manipulating their services through implementing policy. 1.1: Statement of the Problem: Job satisfaction is the reaction of the workers against the role they play in their work (Vroom) (1967‚ 1999). The studies will designee to investigate the level of achievement of employee’s job satisfaction of Shahjalal Islami Bank Limited in Bangladesh.
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