TERM END EXAMINATION‚ MARCH-2013 MBA (1SEM/1YEAR) ORGANIZATIONAL BEHAVIOR & MANAGEMENT PROCESS Time: 3 hours M.Marks:60 Note: - All Questions are Compulsory. All questions carry equal marks. 1 Gardner developed the theory of _______________. a) Learning c) Memory b) Multiple intelligence d) Dreams 2 __________is associated with participative management background. a) Lewin c) Likert b) Eric
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Chapter 1: Negotiating Delivery 1. The five steps in Negotiating Delivery. To deal with problems arising if there is a delay or if delivery is not as planned the Buyer and the Seller should negotiate delivery systematically. That means making sure all foreseeable problems are discussed and approaches to solving such problems are agreed. An overview of the five negotiating steps is suggested to simplify discussion of the ideas and to avoid problems: Timing‚ Location‚ Transport‚ Risk
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Six Sigma: Definition and underlying theory§ Roger G. Schroeder a‚*‚ Kevin Linderman a‚1‚ Charles Liedtke b‚2‚ Adrian S. Choo c‚ Motorola originally developed Six Sigma in 1987 and targeted an aggressive goal of 3.4 ppm defects (Barney‚ 2002b; Folaron‚ 2003). In 1994 Larry Bossidy‚ CEO of AlliedSignal‚ introduced Six Sigma as a business initiative to ‘‘produce high-level results‚ improve work processes‚ expand all employees’ skills and change the culture’’ (ASQ‚ 2002‚ p. 14). This was followed
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Introduction to Six Sigma "Six Sigma" is the method of quality management which aims at achieving "six sigma". This method was introduced by Motorola in the 80’s. Nowadays it is beeing used by lots of international companies and institutions. Some people say that six sigma should be implemented into various sphere of life and the effect of this method (significant improvement of financial results by reducing costs of bad quality) is very important. In statistics "sigma" means standard deviation
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Q1. Describe the concept of vision in an organisation with an example. How is it different from mission statement? Answer: A vision is an over-riding idea of what the organization should be. Often it reflects the dream of the founder or leader. Your company’s vision could be‚ for example‚ to be “the largest retailer of automobiles in the US”‚ “the maker of the finest chocolate candies in London”‚ or “the management consultant of choice for non-profit organizations in the Southwest.” A vision must
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THE BASIC CASH MANAGEMENT PROCESS Every company can be viewed as a cash pool into which funds flow from various sources. Several techniques are used to speed the collection of such funds. Conversely‚ cash flows out of the pool for payables and other disbursement reasons. An important aspect of cash management is to control tightly both cash inflows and outflows. When cash inflows exceed cash outflows‚ surplus cash builds up. This surplus can be used to repay debts or for investment in marketable
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Strategic Management Process Paper MGT 498 December 10‚ 2012 Strategic Management Process Paper In business‚ strategy relates to the game plan that is used to achieve all the goals that have been set for the organization. Strategy helps to not only achieve long term goals but also tends to give organizations the tools to achieve and maintain a competitive edge over their counterparts in the industry. Much the same as any task in business‚ no matter how strong a strategy is‚ all
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Advances in process technology have radically changed many operations over the last two or three decades. And all indications are that the pace of technological development is not slowing down. Few operations have been unaffected by this because all operations use some kind of process technology‚ whether it is a simple Internet link or the most complex and sophisticated of automated factories. But whatever the technology‚ all operations managers need to understand what emerging technologies can do
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brands and marketers? Children are an important part of the family buying process. But what roles do they play? Marketing theory suggests five main roles in a family buying process: - Initiator - Influencer - Decider - Buyer - User Which roles do children play in addition to the obvious one – “the user” Children certainly influence family buying decisions from cars to holidays. They are also the buyers of the future. Provide children with Penguin bars and McVitie’s may be able to
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Process Types P. 101-108 Basic Concept Volume and variety affect process type; usually low variability goes together with high volume and vice versa. Other factors involved or affected are diversity and repetition as well as continuality or intermittency of production. The position in the volume variety matrix shapes the design and approach to managing activities. These approaches are called process types. Process Types Project Processes Discrete‚ highly customized products/goods
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