BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed
Premium Customer service
Quality Customer Service Marketing Loyalty Program Assessment Details: The marketing department has sent out emails publishing the loyalty program for the Hotel Futura chain. The response has been excellent and you as the Marketing Manager want to define more closely the new customer expectations. You will design a strategy for this and your team must address the following: * A tool that will gain detailed information on the needs‚ expectations and satisfaction levels of customers *
Premium Customer service Loyalty program Customer
a particular study about the different types of credit cards. A credit card is a payment card issued to users as a system of payment. It allows the cardholder to pay for goods and services based on the holder’s promise to pay for them. The issuer of the card creates a revolving account and grants a line of credit to the consumer (or the user) from which the user can borrow money for payment to a merchant or as a cash advance to the user. A credit card is different from a charge card: a charge
Premium Credit card
Customer service is the provision of a service to a customer. In healthcare‚ customers are the patients‚ their families‚ and communities. The service provided is healthcare. Many people access health care each day. It can be just a routine exam or more serious critical or emergency care. Also‚ it can be a surgery‚ laboratory work‚ radiology‚ immunizations and so on. Patients in the United States of America have the ability to choose healthcare provider. That is why hospitals and practices
Premium Customer service Health care Customer
1) Describe the differences between accidental and intentional exposure to marketing information. Identify a product for which each type of exposure is most common‚ and discuss implications for developing effective marketing strategies. Accidental exposure is when we come in touch with marketing information that we didn ’t intentionally seek out. For instance‚ we are exposed to numerous commercial messages while driving on the freeway: bill boards‚ radio advertisements‚ bumper-stickers on cars‚
Premium Marketing Advertising Coca-Cola
Different Types of Work Teams Susan L. Laird Colorado Technical University Online HRM345-1404B-01 Building Effective Teams Phase 1 Diverse Teams Different Types of Work Teams Discussion Board 2 Jamie Boyd November 19‚ 2014 List and Explain 3 different types of work teams Project Teams: a project team is simply a group of employees that work together to achieve a common goal. This type of work group can be on either a temporary or a permanent basis depending on the particular task. Usually‚
Premium Team Project management The A-Team
2.0 The Different Types of Business Activity By the end of this chapter‚ you should be able to: • Classify entities into primary‚ secondary and tertiary sectors • Explain features of public and private business • Understand the different forms of merger and take-over • Compare methods that measures the size of a business Levels of Economic Activity Stage Business Involved Primary Woodcutter Secondary Furniture Makers Tertiary Retailer Example – Stages in the production and sale
Premium Vertical integration Market economy Mixed economy
Pathways to Action Guy McCrary POL/110 7/28/2014 Matthew Hitechew Pathways to Action I am aware that is much easier to agree to something‚ or make a promise—even if the intention was there from to the start‚ and not deliver them. Working in Congress is certainly nothing to balk at‚ or make fun of—but there comes a certain amount of scrutiny when accepting a elected position‚ but there is a metaphorical line drawn of the calendar to which when the day arrives a give amount of accomplishments
Premium United States House of Representatives If You Have to Ask
you spend money on and cutting out all the fun in your life. It’s really about understanding how much money you have‚ where it goes‚ and then planning how to best allocate those funds. Here’s everything you need to help you create a budget using different approach. (a)Incremental Budgeting This is where the current budget and actual figures act as the starting point or base for the new budget. The base is adjusted for forecast changes to‚ for example‚ the product mix‚ sales volume‚ sales price‚ expenses
Premium Budget Budgets
1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
Premium Bank