TO: Customer Service Manager‚ specialists of Customer Service Department‚ regional offices with their own customer service departments FROM: DATE: SUBJECT: Customer complaint: processing‚ response and prevention I’d like to look into the complaint received from Elinor Mills which followed by her refusal to receive services from our company. The complaint was received by phone. According to the words of our former customer she filed that complaint for a number of times
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Everybody has his or her own type of personality. We all act in a certain way that makes us who we are. It is believed that our parents‚ peers and‚ the environment we grow up in‚ shape us. Personality is describes as a combination of emotions‚ attitude‚ and behavioral patterns of an individual. There is a reason that we are the way we are and there are many theories that go along with that. Different theorist present their own definitions of the word personality
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SECTION 2: SUPPORT IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES Activity 4 19/05/2015 04:44PM 1 What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers. From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attention
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Leadership Style of Administrator According to J. Seyfarth‚ there are four types of leadership styles: directive‚ supportive‚ participative‚ and achievement-oriented leadership (Seyfarth‚ 1996). These styles vary from one another‚ but all may be visible within a school environment. During a recent interview with an elementary school principal‚ Amy Zilbar‚ she described her dominate leadership style as supportive (personal communication‚ April 25‚ 2013). As a principal‚ she delegates many
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In your statement of purpose‚ describe the following: 1. Your most important accomplishments to date and why you were able to accomplish these goals. 2. Why you decided to enter a graduate program‚ and why you decided to apply to this CSUF graduate program in particular. 3. Your career goals and how you see a Master’s degree from CSUF contributing to the advancement of those goals. The business world in recent years has become more and more competitive‚ requiring people to have comprehensive understanding
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industry in the service sector. This report is going to focus upon the tourism industry within the service sector‚ looking at‚ the tourism product‚ the business operations cycle‚ the service concept‚ and then the idea of the service concept will be applied to the tourist attraction Alton towers. Section 1 : The key differences between a tourism product and a manufactured product. The tourism product is defined by many as an intangible product to the customer‚ a service/ experience the customer can only
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1) Describe at least three causes of the Great Depression. Be specific in your response. (Hint: Your answer should be at least a paragraph). There were many events that triggered the Great Depression. One of them being industry troubles. Mining and lumber production were no longer in high demand because the war had subsided. Coal mining was becoming obsolete to hydroelectric fuel‚ fuel oil‚ and natural gas. The boom of cars‚ construction‚ and consumer goods also diminished. Less houses were being
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For a hotel always concerned about the quality of their service to their customers. However‚ customers are not satisfied about the quality of those serving. That has led to customers began to complain about the quality of service. Most hotels are known complaints have reduced the assessment of. Especially the complaints related to the long wait at check-in and checkout. This essay will discussion of the factors contributing to the complaint and proposed solutions to resolve them. Check-in and checkout
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1. A233 parts Weekly demand=32‚LT=1 week‚Price=$18/unit‚Ordering cost=$16/unit Demand per year=32x52=1664 *D=demand‚Q=quantity‚Oc=Ordering cost‚P=Price. EOQ=>Ordering cost= Carrying cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost
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Only to be utilizes as a example The Business Environment Level 3 Unit 1 P1 Describe the type of business‚ purpose and ownership of two contrasting business The aim of this report is to describe the type of business organization that operates in United Kingdom and United Sates of America and they are two contrasting business. This will entail comparisons between a Public limited company (Plc.) and a Private limited company (Ltd) in their footings of their ownership‚ purposes‚ and sectors of activity
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