OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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Assessment activity 1: Plan work in accordance with relevant provisions of OHS legislation‚ standards‚ codes of practice/compliance codes and guidance material 1. What is the aim of OHS legislations‚ regulations‚ and codes of practice? The aim of OHS legislation is to simplify the requirements for a workplace to ensure it is safe and healthy. The legislation is the guidelines for the director of a company to make the codes of practice for their team to follow. Regulations provide a simplified
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Provide Reception Services 1 Understand the purpose of reception services in a business environment: 1.1 Explain the purpose of the receptionist role as the first point of contact between the public/client and an organisation: The receptionist that the customer meets/speaks to first needs to give a good impression of the company‚ they need to appear very professional‚ this can be portrayed in many different ways including personal appearance and how you are seen to act towards customers. If on
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Evolutionary Optimization of Protein Folding ´ ` ´ ¨ Cedric Debes1‚ Minglei Wang2‚ Gustavo Caetano-Anolles2*‚ Frauke Grater1‚3* 1 Heidelberg Institute for Theoretical Studies‚ Heidelberg‚ Germany‚ 2 Evolutionary Bioinformatics Laboratory‚ Department of Crop Sciences‚ University of Illinois‚ Urbana‚ Illinois‚ United States of America‚ 3 CAS-MPG Partner Institute and Key Laboratory for Computational Biology‚ Shanghai‚ China Abstract Nature has shaped the make up of proteins since their appearance
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In 1999 the founder of Zappos was Nick Seinmurn‚ it all began when he was walking around a mall in San Francisco looking for a pair of shoes. He tired looking for shoes everywhere in the mall and couldn’t find the right pair and went home empty-handed and at home‚ Nick tried looking for his shoes online and was again unsuccessful. So Nick decided to quit his day job and start an online shoe retailer and in 1999 that’s when Zappos.com was born. The original idea was to create a web site that offered
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Zappos | Strategic marketing Assignment 2 Develop marketing strategy | | Tutor name: Bronwyn HIGGSTutorial Time: Wednesday 10am-11amTeam member:Geyang Chen (355513) | Xiaofei Meng(387415) | Sitong Liu (387468) | | | Contents 1.0 Executive Summary 2 2.0 Marketing Objectives 2 3.0 High-level Strategic Alternatives 3 4.0 Marketing mix strategies 5 4
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Delivering Happiness Final Paper 8/22/2012 Zappos‚ an online retailer‚ is proving that an unfamiliar approach to business can also help grow revenue. Zappos revenue grew from $1.6 million in 2000 to $1.64 billion in 2010. How can a company focused on happiness be successful? Zappos corporate culture and focus on customer satisfaction has made it both successful and a model for other companies. Zappos focus on stakeholder happiness contributed to its success. Tony Hseih in his book Delivering Happiness
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Requirements for the Course BUS 520: Organizational Behavior Dr. Michael Sithole’ Summer 2013 Objective 1: Tony Hsieh brief background. Tony Hsieh is an online internet entrepreneur who co-founded the internet advertising network LinkExchange but eventually sold the company to Microsoft. Before Tony Hsieh became famous he grew in San Francisco Bay Area of California with both his parents. Tony graduated from Harvard University in 1995 where he graduated with a Computer Science Degree. While
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Management Of Quality ©Wagura WPA® (2014) DEDICATION For Bob‚ Brian‚ zipporah andKiki; You Are Wonderful kids ACKNOWLEDGEMENTS Joyce‚ Evans and all those others who contributed in one way or the other‚ please accept my gratitude because of the heavy contribution you made to the completion of this work. Special thanks to the KIM Nanyuki Branch staff for the use of the institute’s facilities ABSTRACT Quality Management is closely associated with better quality products and services‚ higher productivity
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As Good As It Gets Overview Melvin Udall‚ from As Good As It Gets‚ presents today in your clinic. He has a history of obsessive-compulsive disorder (OCD). Although past attempts at treatment were unsuccessful‚ Melvin wants to try again. He has just begun a relationship with Carol Connelly‚ a waitress‚ who has urged Melvin to explore treatment that will help him abandon some of his rituals‚ improve his social skills‚ and ultimately manage the anxiety and obsessions that cause his behavioral and
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