INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES HUI LIAO Rutgers‚ the State University of New Jersey AICHIA CHUANG National Taiwan University of Science and Technology Previous work on service performance has focused on either organization- or individual-level analysis. This multilevel study of 257 employees‚ 44 managers‚ and 1‚993 customers from 25 restaurants demonstrated that both individual- and store-level factors were significantly associated with employee service performance: conscientiousness
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LEADERSHIP STYLES AND EMPLOYEE MOTIVATION: AN EMPIRICAL INVESTIGATION IN A LEADING OIL COMPANY IN INDIA R. GOPAL1 & RIMA GHOSE CHOWDHURY2 1 Director and Head‚ Department of Business Management‚ Padmashree Dr D.Y.Patil University‚ New Mumbai‚ Maharashtra India 2 Head of HR‚ Researcher‚ India for Quinnox Consultancy Services‚ Department of Business Management‚ Padmashree Dr D.Y.Patil University‚ New Mumbai‚ Maharashtra‚ India ABSTRACT The objective of this study is to explore how at the western region
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THE EFFECTS OF EMPLOYEE TURNOVER ON THE PERFORMANCE OF A COMPANY: A CASE OF GENERAL MOTORS EAST AFRICA LTD BY MAANZO PHILIP MALUKI REG. NO. D61/73087/2009 A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION OF THE UNIVERSITY OF NAIROBI DATE: APRIL 2010. Acknowledgement: May I express my heartfelt appreciation to the Almighty God for giving me good health‚ strength and a sound mind to accomplish this work
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Apple Inc. 1. How has Apple performed in the PC industry? What is your evaluation of its performance in the PC business? Apple‚ like many successful companies‚ has gone through the business lifecycle multiple times. Apple went from introduction in Steve Job’s garage to a steep decline into near bankruptcy. The have most recently rode a new wave of growth and are now sitting in a mature stage as the most one of the most highly valued publicly traded companies. Apple has continued to be a laggard
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What does ’’competitiveness’’ mean at the country level? How can it be defined and measured? “Take someone who doesn ’t keep score‚ who ’s not looking to be richer‚ or afraid of losing‚ who has not the slightest interest even in his own personality: he ’s free.” Maybe Rumi (Persian poet born in 13th century) was right‚ maybe the key to true freedom and probably to happiness is to stop trying to be the best‚ stop competing with each other. But the feeling of competitiveness has existed in man since
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STAFF TURNOVER AT SELECTED GOVERNMENT HOSPITALS BY SINDIWSA VICTORIA MDINDELA Dissertation presented in fulfillment of the requirements for the Degree: MAGISTER TECHNOLOGIAE: HUMAN RESOURCE MANAGEMENT In the faculty of Business and Economic Sciences At the Nelson Mandela Metropolitan University PROMOTER: DR A. Werner JANUARY 2009 DECLARATION “I‚ Sindiswa Victoria Mdindela‚ hereby declare that: • The work in this thesis is my own original work; • All sources used
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ABSTRACT Employee Retention is the biggest challenge that Human Resource Management is facing today. The uncertainty of a changing economy‚ increasing competition and diversity in the workplace has compelled the organizations to hold on to their top performers at whatever cost they have to pay. It is a very difficult task for the recruiters to hire professionals with right skills set all over again. Thus the focus has shifted from numbers’ to ‘quality’ and from ‘recruitment’ to ‘retention. So
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Motivation of Employee People join and work in organization to satisfy their needs. They are fascinated to organizations that have the funds of rewarding their wants. These wealth are called “incentives (compensation‚ benefits)” (M. Maccoby‚ 9) of rewards; organizations use them to initiate people to contribute their efforts on the way to achieve organizational goals. The continued existence of an organization depends on its capability to attract and stimulate people to accomplish these individual
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GSEC Email : Mohamed.Sabah@DataFort.net Date : 30-7-2002 Table of Contents I Introduction 3 II What & why Managed Security Services 4 - Fault and Performance Management. 4 - Configuration Management. 4 - Security Reporting Management. 5 - Vulnerability Assessments. 5 - Anti Virus Management. 5 III Running Managed Security Services 5 1- Operational Procedures & MSS Operator Tasks 5 - Log Analysis. 5 - Preventive Maintenance. 6
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WPS05 Employee Engagement SIES College of Management Studies Working Paper Series The Working Paper Series would attempt to disseminate the findings of research in specific areas and also to facilitate discussions and sharing of perspectives and information about the identified areas. The papers carry the names of the authors and should be cited accordingly. The views‚ findings‚ and interpretations expressed in this paper are entirely those of the authors. They do not represent the views
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