1) Apologize The point is not to determine who’s to blame. It’s to solve the problem. If customers have a problem‚ chances are they’re not happy. The first step to problem solving is to acknowledge the fact that – at least in the customers’ eyes—a problem exists. So start by having employees tell them‚ personally and sincerely‚ "I’m sorry." 2) Listen and empathize This is not the time to instruct customers in the finer points of what they should have done to avoid the problem in the first place
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BedZED is one of the UK’s largest mixed use sustainable communities. The name Beddington Zero Energy Development encapsulates the vision behind the project – i.e. to develop the first large-scale carbon neutral or zero fossil energy development‚ aiming to meet all its energy demands from renewable energy generated on site. Key strategies Planning gain – increased density through provision of gardens on rooftops Thermal efficiency – reduce space heating by 80% over conventional homes through
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auditor unaffiliated with the company being audited or a captive auditor‚ and some are elected public officials. Auditors are used to ensure that organizations are maintaining accurate and honest financial records and statements. In this report I have written about the plan of audit and the importance of independence of auditors. Planning the audit is an important step to conduct the audit. Auditor uses different planning methods to determine risk assessment‚ assessment of internal controls etc
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Introduction Mr. David Ostlie‚ president of Energy Performance System‚ Inc. (EPS) tried to introduce a new concept of Whole – Tree EnergyTM (WTE) technology to the market. There are three key features that make this technology different (a) using whole hardwood trees to produce electricity‚ (b) drying the whole trees to avoid emissions‚ and (c) implementing three – stage combustion for efficient combustion process. The objective of this project is to commercialize Whole – Tree EnergyTM(WTE)
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How Information is Used Anesse Palmer HTT220 April 22‚ 2012 Danin Gray How Information is Used 1. Provide three examples of information collected by an EIS. a. Occupancy levels‚ average daily rates‚ and revenue produced daily. 2. Provide three examples of information collected by a DSS. b. Projected revenue summaries‚ inventories of information to help in forecasting hotel‚ and data compared to same time last year. 3. How does information collected by an EIS and a
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Method Steps The exact number of steps to the scientific method depends on how you break up the steps‚ but here is an overview of the basics: 1. Make observations. 2. Propose a hypothesis. 3. Design and perform an experiment to test the hypothesis. 4. Analyze your data to determine whether to accept or reject the hypothesis. 5. If necessary‚ propose and test a new hypothesis. If you are having trouble designing an experiment or even getting an idea for a project‚ start with the first step of the
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Tiffany Henault March 3rd‚ 2015 Quan901-CH2 Forecasting Lost Sales Case Study Section I: Summary Carlson Department store suffered heavy damage from a hurricane on August 31. As a result the store was closed for four months‚ September through December. Carlson is in dispute with its insurance company regarding the lost sales for the length of time the store was closed. Section II: Problem Identification Two issues to address are the amount of sales Carlson department store would have made if there
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3/26/2013 Eight Steps toward Integrity The eight steps toward integrity are very important when working in a business in this situation they can be used very wisely. The eight steps are doing what we say we will do: It includes keeping promises and meeting deadlines. Doing the right thing: With the awareness of what’s right comes the obligation of right action. Taking responsibility: Acknowledge our complete‚ sole responsibility for every one of our actions. Supporting our own weight: This means
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Step 6: Once the drilling gets about 500 feet above the shale formation‚ a downhole drilling motor with sophisticated measuring instruments begins the angle drilling creating a new horizontal path into the shale formation. Step 6: Once the drilling gets about 500 feet above the shale formation‚ a downhole drilling motor with sophisticated measuring instruments begins the angle drilling creating a new horizontal path into the shale formation. Step 4: The cement and casing are then pressure tested
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with little or no industry experience. In addition to our world class training‚ Appstar also provides support at every step of the sale. We assist you by presetting many of your appointments with qualified merchants in your area. We also provide closing assistance at every presentation and will even help you with the paperwork required to complete a sale. We have honed these steps into a highly effective business model. What we expect from you is that you learn as much as you can before you attend
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