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    TABLE OF CONTENT INTRODUCTION……………………………………………………………… 03 POOR CUSTOMER QUALITY……………………………………………… 03 HIGH LABOR TURNOVER IN THE CALL CENTRE…………………….. 04 REMEDY “TURNOVER”…………………………………………………….. 05 IS TURNOVER LIKELY TO BE UNIVERSALLY DYSFUNCTIONAL?... 06 CONCLUSION………………………………………………………………… 07 RECOMMENDATIONS………………………………………………………. 08 REFERENCES………………………………………………………………… 12 INTRODUCTION: The main objective that focus on this report is to analysis the “employee perspective issues” that are

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    One night @ Call Centre

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    lucid style of writing and his books are often well received‚ thanks to their cinematic plots and interesting characters. Chetan Bhagat is a graduate from IIT-New Delhi and a post graduate from IIM - Ahmedabad. After enjoying a successful investment banking career‚ he married Anusha Suryanarayan‚ whom he met during his post graduation Characters Shyam Mehra‚ call name Sam Marcy‚ is the narrator of the story and if you are looking for a more detailed intro‚ I can add that he is the hero of the novel

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    Since about 1990‚ online shopping has emerged into every corner of life‚ linking people to the culture of capitalism in frequent and daily ways. It lets us buy what we want‚ when we want at our convenience‚ and helps us to imagine ourselves buying‚ owning‚ and having positive outcomes by the goods available out there on the web. Shopping has been a way of identifying oneself in today’s culture by what we purchase and how we use our purchases. In 1994‚ advances took place such as Online Banking

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    managers to accurately manage and control their capital expenditure. By providing powerful reporting and analysis‚ managers can take control of their budgets. The purpose of this paper is to investigate capital budgeting decision under Galaxy Science Centre (GSC)‚ which is non-profit organization. The need for such an analysis emerges from the case that only provides general information concerning the impact of capital budgeting decisions in the presence of strategic interactions among GSC. We are facing

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    Places to Visit in Astana

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    There are a lot of places in Astana to visit like Green Water Boulevard‚ Tower of Bayterek‚ Pyramid of Peace‚ Kazakhstan Central Concert Hall‚ The Islamic Center‚ Khan Shatyr‚ museums‚ theatres and architectural monuments. Bayterek is the most famous attraction in Astana and is definitely worth visiting. It symbolizes the tree of life described in the legends of the Kazakh people. Another place is Khan Shatyr. It is the most significant architectural feat of the 21st century. Khan Shatyr is a massive

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    LITERATURE REVIEW ON INTEGRATED BED AND PATIENT MANAGEMENT Centre for Clinical Effectiveness Monash Institute of Public Health & Planning & Development Unit Southern Health Jeremy Anderson Vivienne Bernath Jan Davies Louise Greene Sam Ludolf January 2001 CONTENTS TITLE ........................................................................................................................................... 1 CONTENTS ..........................................................................

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    Obama Visit Thailand

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    parliament‚ and that views of all parties would be considered before any decision is made. Mr. Obama said that the choice of Bangkok as his first foreign visit after re-election reflects Southeast Asia’s rising economic prospects and Thailand’s potential to play a leading role in the Asia-Pacific region. He said also future security cooperation will centre on helping Thai forces in maritime operations against pirates and preparing for disaster relief missions. “Thailand may lack policy space (under the

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    Disadvantages of Online Shopping. According to Wikipedia (2004)‚ online shopping is the process consumers go through to pay for products or services over the internet. An online shop‚ Internet shop‚ web shop or online store evokes the physical similarity of buying products or services at a bricks-and-mortar retailer or in a shopping mall. Shopping through the internet might have advantages and disadvantages. So‚ disadvantages of online shopping are has dull shopping experience‚ risk of online

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    Chapter 2 ABC Learning Centres There are few barriers to entry and expenses are low‚ so the childcare industry is a licence to make money. A Gold Coast real estate agent and ’child-care specialist’‚ Bryan Hayden‚ says: ’I’ve got a client and he’s got 20 bottle shops‚ 10 hotels and three child-care centres. I say to him‚ ’I’m 77 and the child-care business is the best business I’ve ever seen in my life.’ The Government pays subsidies‚ the parents pay you two weeks in advance and property prices

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    what is online shopping

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    2.1 WHAT IS ONLINE SHOPPING? Shopping is a necessity for everyone whether you enjoy it or not. One can really enjoys shopping when we get what we want but if he or she could not find the things that we would like to purchase‚ the shopping experience might also be very stressful and annoying. When someone go shopping at a store‚ together with a pleasant and knowledgeable salesperson can make one’s shopping experience enjoyable. Unfortunately‚ the general quality of salesmanship in retail

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