Organizational Strategy‚ Structure‚ and Process^ RAYMOND E. MILES University of California‚ Berkeley CHARLES C. SNOW The Pennsylvania State University ALAN D. MEYER University of Wisconsin‚ Milwaukee HENRY J. COLEMAN JR. University of California‚ Berkeley Organizational adaptation is a topic that has received only limited and fragmented theoretical treatment. Any attempt to examine organiza-^ tional adaptation is difficult‚ since the process is highly complex and changeable. The proposed theoretical
Premium Organizational structure Management Organization
retention strategies. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. 1.What are some service attitudes and practices that promote retaining customers? Customer retention refer to a strategy with the purpose of doing whatever it takes to keep a company’s current customers on a long term basis (Gibson‚ 2012). Retaining customers is enabled by excellent customer service that produces many positive benefits for the organization. Retaining customers through
Premium Customer service Sales Customer
Introduction Organizational structures developed from the ancient times of hunters and collectors in tribal organizations through highly royal and clerical power structures to industrial structures and today ’s post-industrial structures. The typical hierarchical arrangement for lines of authorities‚ communications‚ rights and duties of an organization. Organizational structure determines how the roles‚ power and responsibilities are assigned‚ controlled‚ and coordinated‚ and how information flows
Premium Organizational structure
TUTORIAL 6 Managing Your Career (Scenario) Michelle has a new job and is learning to perform the tasks assigned to her. Different situations demand different decision-making processes. 1) Michelle finds a company directive that specifically restricts her from taking certain actions. This is a(n) ________. A) rule B) policy C) agenda D) procedure 2) Michelle eventually finds a problem that has no cut-and-dry solution. The problem is unique and is unlikely to occur again. This problem
Premium Decision making Decision theory
Downsizing has become an extremely popular strategy in today ’s business environment. Companies began downsizing in the late 1970 ’s to cut costs and improve the bottom line (Mishra et al.‚ 1998). The term "downsizing" was coined to describe the action of dismissing a large portion of a company ’s workforce in a very short period of time. According to online encyclopedia http://en.wikipedia.org downsizing refers to "layoffs initiated by a company in order to cut labor costs by reducing the size
Premium Layoff Termination of employment
ORGANIZATIONAL CULTURE & STRUCTURE Outline Prepared By: Marnela Kathleen V. Pasamba‚ RN MSN I I. Organizational Culture A. Definitions 1. Gareth Morgan: set of beliefs‚ values and norms‚ together with symbols like dramatized events and personalities‚ that represents the unique character of the organization and provides the context for action in it and by it. 2. Edgar Schein: a pattern of shared basic assumptions that the group has learned as it solved its problems that has worked well
Premium Organizational culture Organizational structure
22 The Icfai Journal of Business Strategy‚ Vol. IV‚ No. 4‚ 2007 © 2007 The Icfai University Press. All Rights Reserved. Organization Structure and Inter-Organizational Dependency: The Environmental Imperative Contingency theory and Systems theory are the two dominant theories that bring out the link between organization structure and the environment. Systems theory has evolved over time and undergone several transitions. This study tries to provide a more meaningful understanding about
Premium Systems theory System
Chapter 8: Organization Structure and Design Multiple Choice 1. Which management function entails the process of arranging people and resources to work toward a common goal? a) Controlling b) Leading c) Planning d) Organizing Ans: d Bloom’s: Knowledge Level: Easy Learning Objective 1: Understand organizing as a managerial responsibility. Section Reference: Organizing is one of the management functions. 2. An organizational structure consists of all the following
Premium Organizational structure
Organizational Design and Organizational Structure 1. Organizational Design - management decisions and actions that result in a specific organization structure. Four Design Decisions 1. Division of Labor – process of dividing work into relatively specialized jobs to achieve advantages of specialization. Division of labor in organization can occur in three different ways: a. Work can be divided into different personal specialties. b. Work can be divided into different activities necessitated
Premium Decision making Division Structure
Causes of Organizational Change This is a time of unprecedented change in our society. The changes one experiences are happening at faster and faster rates. As examples‚ the telephone‚ radio‚ TV‚ and microwave weren’t even in use decades ago‚ and today these gadgets are commonplace‚ along with the computer‚ Internet‚ and fax machine. In just a few months‚ the technology that an organization uses on an everyday basis may be outdated and replaced. That means an organization needs to be responsive to
Premium Organization Management Change