MANAGEMENT SYSTEM Vision Version <6.0> ABSTRACT: A Call center is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette‚ the type of customer queries‚ that may arise and on how to respond to these queries in a quick and efficient manner. A Call center can also equipped with an automatic call handling system like an Interactive Voice Response system (IVR) so
Premium Requirements analysis Customer service Software requirements
4 2. Overall Description 4 2.1 Product Perspective 4 2.2 Product Functions 4 2.3 User Characteristics 5 3. Specific Requirements 5 3.1 External Interface 5 3.1.1. User Interface 5 3.1.2. Software Interface 5 3.1.3. Hardware Interface 5 3.1.4. Communication Interface 6 3.2 Functional Requirement 6 3.3 Purchased Components 7 Introduction The following subsections of the Software Requirements Specifications (SRS) document provide an overview of the entire SRS. Purpose
Premium Requirements analysis User Software requirements
SOFTWARE REQUIREMENTS SPECIFICATION (SRS) for the System Name UNISEL LIBRARY MEMBERSHIP SYSTEM Prepared For: MDM NOR AZLIANA AKMAL JAMALUDIN Prepared By: MOHAMAD HAFIZ BIN MOHAMAD NOOR 4111017111 LOGGESWARAN SINNAIH 4111009881 MUHAMMAD ABDUL HAKIM BIN ZAINI 4111022751 SYED AHMAD RIDHWAN BIN SYED MOKHTAR 4111023651 Authenticated by __________________ Approved by__________________ Date ___________________ Date __________________
Premium User Requirements analysis Software requirements
SOFTWARE REQUIREMENTS SPECIFICATION (SRS) FOR Student and Unit Management System (SUMS) – Registration Module Version 1.0 Prepared by: Taeeb Ahmad Prepared for: Islamia model school Shabqadar fort Preface This document contains the Software Requirements Specification (SRS) of an Online Project Marking System for the Islamia model school shabqadar fort. The main aim of this project is to add functionality to the existing SUMS system in order to provide an online facility for managing and registering
Premium Requirements analysis
IT Engineering Project Fingerprint Verification for Smartcards System Requirement Specifications Version 1.3 July 22nd 1999 Project Supervisor: Jan Machotka (PES) Sponsor: Motorola University Of South Australia School of Physics and Electronic Systems Engineering Preface The System Requirements Specification is one of the critical documents since it identifies the aims and goals of the project. This is important to the success of the project since it clearly outlines
Premium Smart card Biometrics Public key infrastructure
Passport Automation System Problem Statement Passport Automation System is used in the effective dispatch of passport to all of the applicants. This system adopts a comprehensive approach to minimize the manual work and schedule resources‚ time in a cogent manner. The core of the system is to get the online registration form (with details such as name‚ address etc.‚) filled by the applicant whose testament is verified for its genuineness by the Passport Automation System with respect to the already
Premium Automation Java
Proposal: Blood Bank Management System Student Names : Release No. Date : Revision Description Introduction: Blood Bank is one of the important departments. It plays an important role with blood collection and issue of blood/components. Its activities include blood donations‚ blood grouping‚ antibody screening‚ antibody identification‚ cross matching‚ blood infectious tests‚ component preparation‚ issuing compatible blood and Blood components etc. Blood Bank Module provides
Premium Blood Blood type Blood bank
College of Computer Science & Engineering Department of Computer Science Orientation Students Information System . . . . . . . . . . OSIS Software Requirements Specifications Semester 011 Prepared by Majed Al-Sehli‚ 972049 Mohammad Al-Harbi‚ 972031 Prepared for Dr. Abdullah Al-Sukairi Saturday‚ October 20‚ 2001 CONTENTS CONTENTS......................................................................................................................... 1 1. INTRODUCTION .............
Premium User Education Login
Service Request SR-HT-001 Huffman Trucking Name CMGT/442 January 29‚ 2014 Instructor Service Request SR-HT-001 Huffman Trucking The purpose of this service request is to address identify and address the concerns that Huffman Trucking may incur if implementing a Benefits Election System. K. Huffman started Huffman Trucking in 1936 in the city of Cleveland‚ Ohio. Although the company started out with only one tractor-trailer it has grown considerably over the years. The need for more carrier
Premium Implementation Employee benefit Design
1. DESIGN AND MANAGEMENT OF COMPUTER NETWORKS UNIT I INTRODUCTION TO NETWORK MANAGEMENT 9 Overview of Analysis‚ Architecture and Design Process-System Methodology‚ Service methodology‚ Service Description - Service characteristics - Performance Characteristics - Network supportability - Requirement analysis – User Requirements – Application Requirements – Device Requirements – Network Requirements – Other Requirements - Requirement specification and map. UNIT II
Premium Requirements analysis Software requirements Requirement