Solution: Moving from “make do” to “can do” Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer
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Consumer resistance to innovations: the marketing problem and its solutions This article describes the major barriers which create customer resistance to innovations. This understanding is important because of the high rate of new product failure. A major cause for this is consumer resistance‚ although consumers are pro-innovation. It’s a normal‚ instinctive response of customers. This article suggests marketing strategies to overcome these barriers. Innovation resistance can appear in customers
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Opening Case Questions 1. What might have happened to Apple if its top executives had not supported investment in iPods? The iPods have revolutionized the way Americans buy‚ listen and enjoy their favorite music. In just a few short clicks‚ consumers across the globe can download that "oldie but goodie" taking them "back down memory lane". However‚ the investment in the iPods was only just the beginning for Apple. It opened the door to a whole new portfolio of sleek. fun and clever technological
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| Apple Case Analysis | Dr. Jacobs Buad326.101 | | Charles Fields | 4/12/2012 | | Foxconn a major Chinese manufacturer and supplier of Apple products‚ was audited from February-March 2012‚ after receiving an increasing amount of criticism in relation to their current business practices. Accused of “turning a blind eye to dismal working conditions at partner factories” (Paronen‚ 1)‚ Apple agreed to allow the Fair Labor Association (FLA) to conduct an audit of their suppliers’ factories
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Apple offers a range of products‚ mobile communication and media devices‚ personal computing products‚ and portable digital music plays‚ as well as a variety of software‚ services‚ peripherals‚ networking solutions and third party hardware and software products. Their four main products are the iPhone‚ iPad‚ Mac‚ and iPod. Apple has strong competition when it comes to mobile devices. Apple has recently surpassed their leading competitor‚ Samsung Electronics Co. to become the top mobile-phone
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4. List three SCM metrics Apple should track‚ along with the reasons these metrics will add value to Apple’s business strategy. SCM metrics could include * Back order * Customer order promised cycle time * Customer order actual cycle time * Inventory replenishment cycle time * Inventory turns All of these metrics will add value to Apple by giving them insight into current production and order fulfillment issues. 1.INVENTORY TURN In its eighth annual Supply Chain
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iSlave is used by human rights activists to describe the labor conditions at the Apple ’s manufacturing plants in China. Sadly‚ most of us do not even care where and how these products are made as long as we can enjoy the wonders of technology that Apple can provide us. But there is something more behind these dazzled wonders‚ something that some people have chosen to ignore and some others just really ignore. Whatever the case is the reality is the same‚ a greedy company making a fortune while the real
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A. What is the practice or habit? The Set & Prop Designer should start to consider all aspects of a production that contributes to the overall effect. I said this because she was more concerned about her own set design and not taking into account other aspects such as whether the casts will be comfortable in that particular setting or whether it complements with the lighting effects. B. Does the Set & Prop Designer already have a similar practice or habit? I notice
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To be able to thinking critically persuasively and scientifically is so important in decision making. Persuasive thinking is like art and we either encounter it or practice it without thinking about it on a daily basis. It is the ability to get people to agree with your views or beliefs basing your information on facts and truths. Scientific thinking is the ability to think critically about something and usually seeks to quantify‚ explain‚ and predict relationships in nature. (Paul‚ & Elder‚
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------------------------------------------------- Assessment 1 - Case Study Report 1 Question 1: 1 Question 2: 3 Question 3: 4 List of References 5 Assessment 1 - Case Study Report | Case: “The success of the iPod and iPhone raises the licensing question for Apple… Again”(Source: Chap 1‚ Page 33) Question 1: Use the cyclic Innovation Model (Fig1.9‚ pg. 30) figure to illustrate the innovation process in this case and provide a brief description. Innovation is not only invented via technical invention
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