OM 3 Chapter 1: Goods‚ Services‚ and Operations Management Discussion Questions 1. Explain how operations management activities affect the customer experiences described in the anecdote at the beginning of this chapter. What “moments of truth” would a customer at Disney World encounter? Think about the total experience including lodging‚ food service‚ shopping‚ and transportation‚ as well as theme park attractions and operations. The anecdote of a Disney experience focuses on the role
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Assignment Submission Assignment one. Question 1: Analyse the differences and similarities between counselling and psychotherapy making reference of the terms ‘Counsellor’ and ‘Psychotherapist’. A common misconception about Counselling and Psychotherapy is that it is simply an advice giving service‚ this view is further perpetuated by the practices of dictionaries who define counselling as‚” The job or the process of listening to someone and giving them advice about their problems.” (Cambridge
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Unit K/601/7629 Professional Organisational Issues in Counselling 1.1 Define what is meant by the term counselling Counseling is a therapeutic relationship with a trained professional to help you understand the underlying causes of your problems and help you to find different ways of coping with and dealing with your difficulties. 1.2 Explain their own philosophical approach to counselling “Counselling is a multi-dimensional process to aid the well-being of an individual‚ using techniques
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The concept of counselling has existed for many years (Gordan‚ 2011). It requires counsellors who are authentic as it is an intimate and complex form of learning (Corey G. ‚ 2014) as seen in the statement above. Counsellors do not have a specific manual to indicate a course of action within counselling‚ therefore it can be intimidating at times for a counsellor as to whether or not they are treating their client effectively and ethically. Therefore‚ let’s analyze the statement in terms of effective
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Counselling Theories‚ Assignment 1 – Short Answer Questions. 1. The concept of nature versus nurture is our personality‚ temperament‚ make up‚ complexion and characteristics which are influenced by our parents through genetics‚ as well as our upbringing‚ environment and education. Using myself as a case study‚ starting with my appearance I have green eyes and light coloured hair which I have inherited from my father‚ he too has green eyes and light coloured hair‚ I also have a few of his traits regarding
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environmental factors and experiences that influence the individual from birth. 3. Explain the concept of genetic inheritance and how it applies to counselling. Genetic inheritance defines the inborn biological traits that are the foundation of personality. It determines the developmental capacity of an individual to its potential. Understanding this concept helps the counselling process as it helps differentiate between the biological
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Alyssa Palomo Professor Braman GEW September 29‚ 2014 Treat Others How You Would like To Be Treated When I was a little girl‚ I would go up the people in wheelchairs or people carrying items or people who looked weird to me and ask so many questions. “Why are you sitting there?”‚ “What’s that you’re carrying?”‚ “Are you going to make balloons?”‚ “What’s that on your face?”‚ “Why do you have two different colors on your face and arms?” One Saturday‚ Mom took me and my sisters to the
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RELATIONSHIP BETWEEN SOCIOLOGY AND ECONOMICS Sociology and economics are the branches of the social sciences .They have very close relationship. Economics deals with the economics activities of man which is also called science of bred and butter. Economics is the study of production‚ distribution and consumption of goods and services. Economics as concerned with material welfare of the human beings. Economics welfare is only a part of human welfare and it can be only sought only with
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Introduction Cultural competence is fast becoming the new competence in counselling (Barnett 2009‚ Barnett 2000). As society changes and minorities become more prominent in our society‚ professionals are ethically bound to learn new skills that help them deliver a culturally sensitive service to clients requesting assistance in the helping profession. (Ridley‚ Liddle‚ Hill‚ & Li‚ 2001) throw light upon the “many limitations” of different codes of ethics that reflect the values of the dominant culture
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The culture in Mexico is very different from other culture’s around the world. It’s a culture that is very festive and very strict on what they do. Their culture consist of food‚ celebrations‚ work ethnics‚ home’s and government. Mexico is a very interesting country to learn about‚ and I hope you learn something. In Mexico‚ the main tradition is that the mothers and grandmothers take care of the house and kids and cook very big meals for their family’s. Not all women in Mexico do that though. Most
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