obr3588x_ch07_212-246 10/5/04 11:17 AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled
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2.0 STUDY OF RELATED LITERATURES 2.1 FOREIGN STUDY 2.1.1 Hotel Swiss-Garden Kuala Lumpur The official website for Hotel Swiss-Garden is http://www.swissgarden.net/. The main functions of Hotel Swiss-Garden online reservation system are to provide hotel information and online room reservation. Visitors can get hotel information such as location of hotel‚ room rates‚ room description and hotel facilities. The reservation process required quest to fill their detail in reservation form. Reservation
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The hydropolis underwater hotel and resort is a proposed underwater hotel in Dubai . The hotel’s original plan was to be located 20 meters under water off the coast of Jumeriah Beach. The hotes plan is to cover an area of 260 hectares which is equivalent in area to Hyde Park in London . The construction cost of Hydropolis is approximately $550 million US dollars ‚ which will make Hydropolis one of the most expensive hotels ever created . The hotel design was created by Joachim Hauset and Proffessor
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"Hotel Management System" enhancement. This document will contain the functional requirements of the project and how the developers will enhance the project to achieve all the objectives. The SRS will serve as a guide for the client and the developers. In This HMS is an establishment that provides paid lodging‚ usually on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced
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1 Chapter I INTRODUCTION A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including ensuite bathrooms and air-conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase
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Boutique hotels focus on the experiential nature of service delivery. Factors helping to deliver upon the experience include a cap on the number of rooms‚ a design or cultural aspect to the property and attention to the location of the property. The subsector however‚ lacks a singular definition. This is in part due to structural changes undergone by the subsector since conception of the concept. The subsector evolved from comprising of independently owned properties to establishment of
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and limited the spending capabilities of consumers and business owners alike. Due in large part to the limited supply of energy‚ the hotel industry began employing programs and techniques to reduce their overall energy usage. Though these programs were employed mainly to maintain profitability‚ they represent the beginning of a significant change in the way hotels are operated to this day. Hoteliers pushed for greater energy efficiency in the interest of cost reduction throughout the 1980’s‚ but
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and taxicabs; hospitality services‚ such as accommodations‚ Including hotels and resorts; and entertainment venues‚ such as amusement parks‚ casinos‚ shopping malls‚ music venues and theatres. A hotel which is the focus of our study is an establishment that provides lodging paid on a short-term basis. The size and magnitude of a hotel management structure varies significantly depending on the size and function of the hotel. Just like any businesses‚ adopting a computerized system will help with
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rationalization a desirable strategy for managing and organizing Junction Hotel in the current economic climate? Discuss your answer with reference to the topic of organisational change. Rationalization is an organisational concept that aims to increase a firm’s productivity‚ as it grows in size‚ through a reorganisation of its current system of operations. Throughout this essay I will be referring to the Junction Hotel case study along with other articles and critiques of the rationalization
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Rosewood Hotels Abstract This paper will discuss the pros and cons of the Rosewood Hotels moving from individual brands to a corporate brand. It will look at the history of Rosewood hotels‚ how they got to where they are‚ their customer base‚ and where they want to go. It will look at the concept of customer lifetime value as it relates to the Rosewood Hotel customer‚ then make a recommendation for or against tying its corporate Rosewood brand to all of its present and future hotels. Background
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