Successful CRM: Turning Customer Loyalty into Profitability By Bob Thompson CEO‚ CustomerThink Corporation Founder‚ CRMGuru.com [pic] October 2004 Compliments of: [pic] Copyright © 2004 RightNow Technologies. All Rights Reserved. Executive Summary Customer relationship management (CRM) gained recognition in the mid-1990s‚ primarily driven by its perception as information technology (IT). However‚ not enough attention has been given to the fundamental drivers of CRM success:
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The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick‚ Coventry‚ UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e.g. Anderson and Sullivan‚ 1993; Bolton and Drew‚ 1991; Cronin and Taylor‚ 1992‚ 1994; Oliver‚ 1993; Parasuraman et al.‚ 1988; Taylor‚ 1993; Zeithaml et al.‚ 1993). There
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Can Profitability and Morality Co-exist? Business Ethics and Corporate Governance INTRODUCTION TO BUSINESS ETHICS What is Business?? Business is a legally recognized organizational entity existing within an economically free country designed to sell goods and/or services to consumers or other businesses‚ usually in an effort to generate profit. It is a commercial activity engaged in as a means of livelihood or profit‚ or an entity which engages in such activities. What is Ethics? Ethics are
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Introduction Social determinants of health have attracted the attention of governments‚ policy makers and international health organisations in the last couple of decades (20). This is because the social conditions in which people are born‚ live and work is an important predictor of good or poor health (WHO ?). According to Kibesh (1200) social determinants drive health disparities‚ disrupts the human developmental process and undermine the quality of life and opportunities for people and families
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Available evidence suggests that tef grain separating and cleaning‚ in the rural area of Ethiopia‚ is very much traditional and makes use of wind as winnower to effect separation manually operated set of flat sieve to accomplish the cleaning. This method is time and labor consuming‚ and often lead to contamination of the tef grain with dust‚ dirt‚ small sands or silt on the threshing ground. In an effort to alleviate the above stated problems‚ a small engine driven tef grain and chaff separator and
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121-36. Arestis‚ P. and Demetriades‚ P. (1997)‚ ‘‘Financial development and economic growth: assessing the evidence’’‚ The Economic Journal‚ Vol. 107 No. 442‚ pp. 783-99. Ayadi‚ O.F. (1996)‚ ‘‘Marketing of bank services‚ regulation‚ and bank profitability in an emerging banking system’’‚ African Review of Money‚ Finance and Banking‚ Vol. 1/2‚ pp. 107-19. Aziakpono‚ M. and Babtope-Obasa‚ S. (2003)‚ ‘‘Financial liberalization‚ currency substitution and savings in Nigeria: evidence from cointegration
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individual‚ and on prevention rather than cure (Blacksher‚ 2014). Social conditions is one of the important underlying determinants of health. In view of this‚ social determinants such as living conditions‚ housing‚ a unhygienic and polluted environment which depend on the socio-economic status of the individual have to be addressed by public health. The inequality in the social determinants of health is an important cause of the disparity in the health care status between the communities (Gostin & Powers
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everyone as health is determined by various economic and social factors‚ also known as social determinants of health. Social determinants of health affect the health of the individual‚ communities and jurisdiction as a whole; consequently it is in charge of determining the extent to which a person can access physical‚ social and personal resources to health (Hobbs & Rice 2013‚ p.456). Understanding social determinants of health will help human service providers such as Social Workers to have greater awareness
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to understand the transformations and inclinations in peoples’ health‚ however‚ there has been lack of progress (Mabhala‚ 2009). In understanding the determinants of health‚ it function‚ and how it can be changed to improve health and reduce health inequalities‚ the World Health Organization (WHO) sets up a sovereign directive on Social Determinants of Health‚ with the task to connect the findings with action to change the indicators through interventions and policies (NCBI‚ 2004). According to
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NAME:-BROUK WENDWESSEN The difference between Ethiopia and America culture There is a lot of difference between my culture and the USA. And I really love my culture because I grew up on it. Now that I am in america I know American’s culture. When I compare these two cultures‚ I can see that they are not similar. For example‚ In my culture most of the time you don’t eat alone‚ if you eat alone people will not be happy because most of the people in our culture
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