The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick‚ Coventry‚ UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e.g. Anderson and Sullivan‚ 1993; Bolton and Drew‚ 1991; Cronin and Taylor‚ 1992‚ 1994; Oliver‚ 1993; Parasuraman et al.‚ 1988; Taylor‚ 1993; Zeithaml et al.‚ 1993). There
Premium Service system
Economics Extended Response Demand & Supply of Labour Outline the main factors that influence the demand and supply of labour for a firm. Explain how the interaction of the demand and supply of labour determines labour market outcomes. Analyse how changes in consumer tastes‚ productivity levels‚ workforce participation rates and the ageing of the population might affect the labour market. The labour market is one of the more sophisticated elements of the market economy and having an understanding
Premium Supply and demand
Introduction Social determinants of health have attracted the attention of governments‚ policy makers and international health organisations in the last couple of decades (20). This is because the social conditions in which people are born‚ live and work is an important predictor of good or poor health (WHO ?). According to Kibesh (1200) social determinants drive health disparities‚ disrupts the human developmental process and undermine the quality of life and opportunities for people and families
Premium Health Health care Medicine
market outcomes to be inefficient. Market Power- In some markets‚ a single buyer or seller may be able to control the market prices. Market Power can cause inefficiency because it keeps the price and quantity away from the equilibrium of supply and demand. Externalities- The impact of one person’s actions on the well-being of a bystander. Since buyers and sellers do not consider these side effects when deciding how much to consume and produce‚ the equilibrium in a market can be inefficient from the
Premium Supply and demand Inflation International trade
individual‚ and on prevention rather than cure (Blacksher‚ 2014). Social conditions is one of the important underlying determinants of health. In view of this‚ social determinants such as living conditions‚ housing‚ a unhygienic and polluted environment which depend on the socio-economic status of the individual have to be addressed by public health. The inequality in the social determinants of health is an important cause of the disparity in the health care status between the communities (Gostin & Powers
Premium Health care Health Medicine
everyone as health is determined by various economic and social factors‚ also known as social determinants of health. Social determinants of health affect the health of the individual‚ communities and jurisdiction as a whole; consequently it is in charge of determining the extent to which a person can access physical‚ social and personal resources to health (Hobbs & Rice 2013‚ p.456). Understanding social determinants of health will help human service providers such as Social Workers to have greater awareness
Premium Indigenous Australians Indigenous peoples Colonialism
to understand the transformations and inclinations in peoples’ health‚ however‚ there has been lack of progress (Mabhala‚ 2009). In understanding the determinants of health‚ it function‚ and how it can be changed to improve health and reduce health inequalities‚ the World Health Organization (WHO) sets up a sovereign directive on Social Determinants of Health‚ with the task to connect the findings with action to change the indicators through interventions and policies (NCBI‚ 2004). According to
Premium Health care Poverty Medicine
Reprinted from Journal of Quantitative Economics Vol. 5 No. 2‚ July 2007‚ page 95-115 DETERMINANTS OF COST EFFICIENCY OF PUBLIC AND PRIVATE HOSPITALS OF KARNATAKA STATE IN INDIA MAATHAI K. MATHIYAZHAGAN1 Abstract The main objective of this paper is to analyze the determinants of cost efficiency of public and private hospitals of Karnataka State in India. This is estimated through the parametric (stochastic frontier) and nonparametric (data envelopment) methods by using the Hospitals Facility
Premium Marginal cost Costs Average cost
Deam DECCAN EDUCATION SOCIETY’S BRIHAN MAHARASHTRA COLLEGE OF COMMERCE DEMAND - SUPPLY ANALYSIS PROJECT REPORT Submitted for the partial fulfilment of requirement for BACHELOR OF BUSINESS MANAGEMENT IN INTERNATIONAL BUSINESS [BBM-IB] Degree Course under University of Pune GUIDANCE: Prof. Shiji Balan Madam A PROJECT BY: PRANAV S. BANSODE T. Y. B. B. M. (I.B.) ROLL NO: 07 ACKNOWLEDGEMENT I Pranav Shrikant Bansode acknowledge that it was a pleasure to make the project and work it out
Premium Supply and demand Consumer theory
many decisions. The demand of one good can be affected by various factors. This report will analyze the elasticity of demand for rail use and some strategies. Firstly‚ the theory of elasticity of demand will be introduced. Secondly‚ two pieces of expert advice about cutting rail fares will be evaluated. Thirdly‚ the solution of the conflict will be examined. Finally‚ the factors determining the elasticity of demand for rail use will be investigated. (i) Elasticity of demand is defined as “the percentage
Premium Supply and demand Price elasticity of demand Elasticity