The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick‚ Coventry‚ UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e.g. Anderson and Sullivan‚ 1993; Bolton and Drew‚ 1991; Cronin and Taylor‚ 1992‚ 1994; Oliver‚ 1993; Parasuraman et al.‚ 1988; Taylor‚ 1993; Zeithaml et al.‚ 1993). There
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Diagnostic Written Task: The National Curriculum According to Directgov (2012)‚ “the National Curriculum is a framework used by all the maintained schools to ensure that teaching and learning is balanced and consistent.” The National Curriculum is thought by many to be complex and unclear. However‚ it is at the heart of the education system in England. This is noted by Baumann et al (1997) and Kyriacou (2009) who document that the basis for the National Curriculum was established in the Education
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Chap1: The National Economy I. THE SCOPE OF MACROECONOMICS the major macroeconomics issues Economic growth; governments try to achieve high rates of economic growth economies suffer from inherent instability. As a result‚ economic growth and other macroeconomic indicators tend to fluctuate. Rate of eco growth: the percentage increase on national output‚ normally expressed over a 12 month period. Unemployment waste of human resources‚ unemployment benefits are a drain on gov revenues
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Abstract This research paper will take a look at the achievement gap that exists in education. The achievement gap is best described as the difference in educational proficiency between students who come from a high or middle class white family‚ and students who come from a low class or minority family. One of the main determinants of the achievement gap is the National Assessment of Educational Progress (NAEP). These tests are given every few years to make available reliable information about
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Grade 9 Grammar Skills Resource Page Written June 2005 V. Burdette and R. Nazarko |Students will be able to: |Resources: | |identify the eight basic parts of speech in a sentence (noun‚ pronoun‚ verb‚ |MCAS #1 Reviewing the parts of speech worksheets and quiz | |adverb‚ adjective
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International Journal of Economics‚ Management and Accounting 22‚ no. 1 (2014): 63-90 © 2014 by The International Islamic University Malaysia DETERMINANTS OF ENVIRONMENTAL REPORTING QUALITY IN MALAYSIA Maliah Sulaimana‚ Norhayati Abdullahb and A.H. Fatimaa a Department of Accounting‚ Kulliyyah of Economics and Management Sciences‚ International Islamic University Malaysia‚ Jalan Gombak‚ Kuala Lumpur‚ Malaysia. (Email:maliah@iium.edu.my; afatima@iium.edu.my) b Department of Accounting‚ Faculty
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conform to the growing demand of the increasing human population. The greatest thing EMCOTECH has been doing is to communicate grades to their students as another way of establishing rapport to their clientele. However‚ the school has to pay the Post Office in sending grades. It takes some days or even months to arrive at the recipient and sometimes unfortunately‚ the grades lost on its way from delivering station to station. This traditional method of communication becomes obsolete since the world
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Vol.3‚ No.12‚ 2012 www.iiste.org Determinants of Inflation in Bangladesh: An Empirical Investigation 1. 2. Kazi Mostafa Arif1* Munshi Murtoza Ali2 Assistant Professor‚ Department of Economics‚ Islamic University‚ Kushtia 7003‚ Bangladesh. Assistant Professor‚ Department of Politics and Public Administration‚ Islamic University‚ Kushtia 7003‚ Bangladesh. *E-mail of corresponding: arifeconomics@yahoo.com Abstract The study analyzed the major determinants of inflation in Bangladesh using data
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everyone as health is determined by various economic and social factors‚ also known as social determinants of health. Social determinants of health affect the health of the individual‚ communities and jurisdiction as a whole; consequently it is in charge of determining the extent to which a person can access physical‚ social and personal resources to health (Hobbs & Rice 2013‚ p.456). Understanding social determinants of health will help human service providers such as Social Workers to have greater awareness
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Six Challenges for Educational Technology Chris Dede George Mason University Many exciting applications of information technology in schools validate that new technology-based models of teaching and learning have the power to dramatically improve educational outcomes. As a result‚ many people are asking how to scale-up the scattered‚ successful “islands of innovation” instructional technology has empowered into universal improvements in schooling enabled by major shifts in standard educational practices
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