CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Ecotourism and Sustainable Development: a Triple Bottom Line approach to business The concept of Triple Bottom Line (TBL)‚ as John Elkington coined it in 1995‚ refers to the idea that companies and organizations should extend their agenda beyond the goals of economic prosperity by taking a three-dimensional approach to business‚ adding social justice and environmental quality as new goals on their agenda towards ‘sustainable capitalism’. Encouraging concern about sustainability is‚ according to
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2249-6645 A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers
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THAT INFLUENCE EMPLOYEE’S JOB SATISFACTION IN HOTEL INDUSTRY CHAPTER 1: INTRODUCTION 1.0 INTRODUCTION This research is focusing on examine the factors that influence employee satisfaction in hotel industry. Employee satisfaction is one of the vital elements for a hotel to be success in future‚ it would help to gain the competitive advantages among competitors. The purpose of chapter one is to investigate the various factors that can affect employee satisfaction in hotel industry. Those factors
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Introduction In the 1990 ’s‚ mainly due to global warming and its effects like the "ozone layer"‚ the world has spread the idea of the Green Movement and people started to question organisations ’ practices and their environmental‚ social and economic impacts. With this in mind‚ companies started to pay more attention to business sustainability in order to improve the company ’s reputation. The Triple Bottom Line (TBL) concept is a methodology that focuses on the 3 P ’s: People‚ Planet and Profit
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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1 2 Table of Contents Table of Tables ....................................................................................................................................... 4 Table of Figures ...................................................................................................................................... 5 Abstract ................................................................................................................................................... 6 1. INTRODUCTION
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Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
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TRIPLE BOTTOM LINE The triple bottom line refers to an extension of the criteria used to measure organisational success. Traditionally‚ business success (or failure) is measured in terms of its economic performance. A business is considered to be successful if it has generated a sufficient financial return from its investments‚ financing activities and operating activities. The triple bottom line takes into account three criteria for assessing organisational performance; 1. economic‚
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ability to provide satisfaction to the growing wants and needs of the people‚ marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s‚ a sudden shift toward customer-oriented marketing became the newest "trend" in business—and it has held its
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