As the Chief Executive Officer of Sierra Lighthouse Hotel Freetown‚ I’ve been provided with an Organisational Performance and Customer Satisfaction equation: Consumer Expected Quality - Organisational Actual Quality = Customer Perceived Quality EQ > AQ => Dissatisfaction EQ = AQ => Mere Satisfaction AQ > EQ => Delighted Customer An Organization Performance includes multiple activities‚ that help in establishing the goals of the organization‚ and monitor the progress towards the target
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Ethics and Education: OVERVIEW: The study of ethics is essential for a good education for various reasons. In this essay‚ I will discuss those reasons in detail and provide examples. For one‚ it teaches students to become better individuals by teaching them to abide by society’s rules and regulations. It also teaches students to lead by example and be better leaders. Most important of all‚ it also helps students deal with conflicts in the present and future. Before I start to tell you what the
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CONCEPTs :- Ethics ‚Normative Ethics‚ Applied Ethics‚ Morality‚ Legality‚ Business Ethics‚ Rights‚ Duties‚ Corporate Code of Conduct‚ Egoism‚ Altruism‚ Artha ‚Dharma‚ Kama‚ Moksha‚ Ethical Dilemma ‚ Environmental Ethics‚ Corporate Governance‚ Corporate Social Responsibilities‚ Triple Bottom Line‚ Environmental ethics. Questions 1) Explain Concept of Ethics? Explain its types.2) what is Business Ethics? Explain Scope of Business Ethics.3) what is Business Ethics? Explain importance of Business Ethics
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Service Quality Customer Satisfaction Bank Performance Service Quality and Customer Satisfaction in the Banking Sector Service Quality‚ Customer Satisfaction and Bank Performance in the Banking Sector Hypotheses‚ Conceptual Model and Theoretical Framework Comparative Study of Islamic Banking 46 Chapter 3 Literature Review and Theoretical Framework Banks are competing in a highly competitive environment to offer quality oriented services according to customers’ expectations. Islamic
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The products have proven to be very popular with small businesses. The new Marketing Director‚ Rob‚ recently discovered customer satisfaction had diminished significantly. She discovered that her predecessor had focused entirely on short term profits and sales volume‚ unfortunately ignoring customer queries and their problems. To boost sales and improve customer loyalty‚ Rob is going to recruit and train a new sales force. EOC 1 Establishing a team performance plan Question 1 Suggest ways the
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The relationship between Job Satisfaction and Organizational Commitment in organizations By Hanan Yosrey Mohamed Research Methodology Paper Submitted to the Management Department At the Faculty of Management Technology The German University in Cairo Student registration number: 25-2329 Group number: T-03 Date: Monday April 28th‚ 2014 Supervisor: Dr. Sherwat Elwan Name of TA: Monica Labib 1. Methodology Research gap A large part of the success in the industrial and managerial
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Arguments For and Against Business Ethics Pros Ethics should be brought into a business for many reasons. Ethics govern most of our human activities and because business is a voluntary human activity‚ ethics should also govern businesses. Many businesses will collapse if ethics does not play a major role because many customers‚ employees and managers may come to think that it is acceptable for them to lie to‚ steal from or break arguments with the company. Studies have shown that ethical
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Principles and Ideas of Business Ethics By: ************* BBA 4751-03C‚ Business Ethics Professor O’Connor Ethics play an increasingly important role in today’s business environment. From whistle-blowing to workplace privacy and from marketing‚ advertising and product safety to occupational health and safety‚ the conduct of business is the public eye more and more everyday. In this paper‚ I will examine and discuss the aforementioned topics. First‚ what are ethics? According to American
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INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS A STUDY ON THE IMPACT OF REWARDS ON EMPLOYEE MOTIVATION IN THE TELECOMMUNICATION SECTOR OF PAKISTAN Farheen B. Zaidi 1‚ Zahra Abbas 2 JULY 2011 VOL 3‚ NO 3 Abstract A good reward system is necessary to motivate the employees of an organization. This study was conducted in order to investigate the impact of rewards on the motivational level of employees of telecommunication sector of Pakistan. The impact of three independent variables rewards
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CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology‚ Department of Management‚ Ronneby‚ Sweden‚ in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). BY: DR. ENIOLA SAMUEL SUPERVISOR: TOM MICHEL © December 2006 ABSTRACT Customer satisfaction is a fundamental marketing construct in the last three decades. In the past
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