Determinants of business student satisfaction and retention in higher education: applying Herzberg’s two-factor theory Oscar W. DeShields Jr‚ Ali Kara‚ Erdener Kaynak Article information: To cite this document: Oscar W. DeShields Jr‚ Ali Kara‚ Erdener Kaynak‚ (2005)‚"Determinants of business student satisfaction and retention in higher education: applying Herzberg’s two-factor theory"‚ International Journal of Educational Management‚ Vol. 19 Iss: 2 pp. 128 - 139 Permanent link to this document: http://dx
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Asking each and every customer is advantageous in as much as the company will know everyone’s feelings‚ and disadvantageous because the company will have to collect this information from each customer (National Business Research Institute‚ 2009) Customer satisfaction has been a subject of great interest to organizations and researchers alike. The principal objective of organizations is to maximize profits and to minimize cost. Profit maximization can be achieved through increase in sales with
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Student Number: Subject: Introduction to Hospitality‚ Tourism and Events. Code: MGT102 Lecturer: Trish Powers Assignment Name: Research Report Due Date: 2012 Table of Contents 1. 1. Executive Summary The purpose of this report is to identify the fundamental characteristics of the Hospitality‚ Tourism and Event industries‚ their focus on customer service and satisfaction‚ how they converge and how they have relied upon each other in the twentieth and
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Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
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close ↑ The Benefits of Kaizen and Kaizen Events Anthony Manos. Quality Progress. Milwaukee: Feb 2007. Vol. 40‚ Iss. 2; pg. 47‚ 2 pgs Abstract (Summary) Kaizen is a Japanese word typically translated to "continuous improvement." The connotation of the word morphed to also include quick or fast improvements‚ like kaizen events‚ which are big improvements that are made quickly. The tools of lean‚ such as kaizen and kaizen events‚ are not necessarily rocket science. Getting people to hold a philosophy
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Steve Byars June 8th‚ 2011 Assignment 1 – Ethics and Business Executive My personal definition of business ethics would be a set of moral principles that a company or a business adheres to. This set of codes are self-determined by the company which then operates its business accordingly. It could also be defined as a set of rules that the company uses as a guideline for making decisions on issues that are moral-based. To me‚ business ethics are highly normative‚ basically meaning that
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Issues Business Ethics and Values Social & Legal Issues Ethics • Greek word: Ethos that means both an individual’s character and a community culture. • Business ethics involves adhering to legal‚ regulatory‚ professional and company standards‚ keeping promises and commitments and abiding by general principles like fairness‚ honesty and respect Social & Legal Issues Business Ethics The application of general ethical concepts to the unique situations confronted in business. It asks
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Journal of Business & Economics Research – November 2006 Volume 4‚ Number 11 Building Customer Value And Profitability With Business Ethics Robert C. McMurrian‚ University of Tampa Erika Matulich‚ University of Tampa ABSTRACT Firms assume ethical business practices only add costs to the firm. However‚ business ethics actually add value for customers and result in increased profitability and performance for the firm. INTRODUCTION D ue to constantly changing competitive environments
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Business Ethic Business ethic is the study of standard of the business behavior which promote human welfare and the good. It is also the examination of moral and social responsibility in relation to business practice and decision-making in business. Business ethics are often guided by law‚ while other times provide a basic framework that businesses may choose to follow in order to gain public acceptance. The law is the key starting point for any business. Most leading businesses also have
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Egypt Egypt CUSTOMER SATISFACTION SURVEY At Dove‚ we’re always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank. Name: Gender: Occupation: Location (Address and Contact info): Age: What is the most attractive thing that would make you prefer Dove over competitive products? ……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied |
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