UNIVERSIDAD DE ZAMBOANGA GRADUATE SCHOOL MASTER IN BUSINESS ADMINISTRATION ZAMBOANGA CITY C O U R S E S Y L L A B U S BA 113- Cognate 2: Total Quality Management First Semester 2013-2014 Professor : Dr. Ramael L. Saturinas Academic Rank : Professor 1 Email Address : ramaelsaturinas1117@gmail.com Mobile Phone : 09499113451/09275268761 Office Phone : 062-9912117 local 140 Consultation Hour : 3-4 Saturday A. Course Description
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compensation and reward strategy that will be used as a motivational factor for employees. The Compensation and Reward System in an organization must fit the organization’s goals/objectives. Moreover‚ such system/approach is most likely associated with profitability of the organization‚ its size‚ the exposure to global competitive forces‚ the degree of unionization‚ amongst others. For my final project in this module –HR Resourcing‚ I will elucidate on the Compensation and Reward System of Toyota
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immense pressure. Both internally due to an increase in resistance‚ as well externally due to an intensification of international pressure through sanctions and various campaigns. In order to combat this‚ the government introduced a policy of “Total Onslaught - Total Strategy.” This policy introduced a number of reforms in the hope of winning the support of non-white South African’s in an attempt to undermine the ANC and other resistance groups. One of these reforms included the creation of the Tricameral
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countries before the Second World War‚ global competition and international business are regarded as the two major outcomes of the Second World War (Kathawala and Nanda‚ 1989; Raeside and Walker‚ 2001). The Japanese approach toward quality‚ which was later regarded as Total Quality Management (TQM)‚ had tremendous impact on organizations and management practices‚ where it has been considered as “the Second Industrial Revolution” (Kanji‚ 1990). Historically‚ quality management evolved from engineering activities
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– check the finished product for defects but for total quality business they check the product upon conceptualization Attitude towards defects – business doing the traditional way sees defects as an outcome Quality as a function – separate entity of the business system as for total quality business Supplier Relationship – business with total quality they do researches about the number of suppliers that carries the product Key Elements of Total Quality: Strategically based – this is essential
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Theories of Deming‚ Moeller and Crosby Service d Product Quality S i and P d t Q lit Customer Orientation Evaluation of TQM- Inspection & QC TQMTQM System Human component Introduction t Si Si I t d ti to Six Sigma concepts. concepts. t 2 Definitions of Quality 1. 2. 2 3. 4. 4 5. "Quality is variability." Shewart "Quality is predictability." Quality predictability Deming “Conformance to requirements.” Crosby "Quality is a fitness for use " Quality use. Juran "Quality is the customer’s opinion." Feigenbaum
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Bally total fitness originated as an average health and tennis club in 1962. Who would have thought they would be where they are today. Like many other major companies sometimes it pays to be in the right place at the right time. Today they are one of the major companies in a 14 billion dollar health club industry. "They are the third biggest health care chain behind Curves for women and the YMCA".Currently they have around four million members and 420 facilities. They currently have operations in
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socialization outside the home are known contributing factors that influence substance abuse. One most researched area of substance abuse is that of alcoholism and its interventions‚ and diagnosis for treatment the under age drinker. Although‚ there are programs that focus on the unmet needs of the abusers‚ obstacles to prevention‚ and ongoing research to combat alcoholism of the under-age drinker‚ more can be done. Current and Unmet Needs of Alcohol Abusers Two of the largest areas of focus
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quality Four categories of costs are associated with quality: Prevention costs – costs associated with reducing the potential for defective parts‚ and services‚ e.g. the costs of training employees and the implementation of quality improvement program. Appraisal costs – costs related to evaluating products‚ processes‚ parts or services‚ e.g. testing of products‚ labs costs and the inspections costs. Internal costs – costs that result from the production of effective parts or services before delivery
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REWARD STRATEGIES Q .1 Importance of a REWARD STRATEGY in an organization? ANS. A reward is a token (monetary or otherwise) given to an individual or team in recognition of some contribution or success. Reward strategy can be described as the most appropriate and effective framework enabling organizations to reward their staff according to their practical contribution to the achievement of their organization’s overall business strategy. A reward strategy should‚ then‚ be devised by employers
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