Case Study 4 1. What are the business goals of SFPUC? How is Knowledge management related to those goals? - The business goal of SFPUC was to capture the knowledge of its retiring employees of “baby boom” age in an efficient and cost effective manner‚ and then transfer the knowledge successfully to the next generation of employees that would be replacing them. Knowledge management is related to these goals because it was a centralized electronic knowledge base which graphically showed the steps
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CRM System – Week 4 Learning Team Assignment University of Phoenix Research and Analysis of CRM Systems In order for companies to remain competitive it’s important that a strong and loyal customer base be established. While there are many methods to attaining customer information and customer responses‚ this can be done more successfully through the use of a Customer Relationship Manager (CRM) software package. There are many CRM software packages in use today‚ however‚ it’s
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Paula Valencia Case 4 Westminster Company LOG 215-001 Brian Lux Case Summary Westminster Company is a family-owned pharmaceutical supply business established in 1923. The company has being among the largest producers of consumers health products and brand recognition all the over the world. Westminster has regional offices in the Pacific Rim‚ Latin America‚ and Europe which operated under decentralized management‚ maintaining unique and independent companies. In today’s world‚ Westminster Company
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Checkpoint 1: Customer Service Model IT282 Checkpoint 1: Customer Service Model For the user support employee‚ a customer service model begins and ends with communication. Communications not only involves speech or writing‚ but listening or reading well also. Communications is a two-way exercise‚ which involves both parties and their need to reach a satisfactory resolution. The various forms of communications between a user support employee and a customer determines the experience of a customer
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a value of $2‚000 to the corporation‚ but does not receive any consideration for it. a. What are the tax consequences to Susan? There no tax consequences for Susan because she didn’t receive anything in return from the corporation. The rule under Code Sec. 351 is mandatory and provides that no gain or loss is recognized upon the transfer of property to a corporation solely in exchange for its stock if the taxpayer transferring the property (the transferor) is in control of the corporation immediately
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10. What does the MRIA Code require in cases where it is organizationally impossible to carry out re-contacting or monitoring to the required level? A. The researcher must have its client sign a document stating that the client acknowledges and understands that the monitoring requirements were not met. B. The researcher must review its procedures and resources to ensure that the required levels of monitoring are met in the future. C. The researcher must explain in the project records why the
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Determining Training Needs at Summit Credit Union In 2008‚ Summit Credit Union experienced a merger which doubled the size of the company and made it necessary to build a new corporate culture. They want to improve credit members’ financial lives. The company has shifted away from off-the-shelf training and developed online and face-to face- programs. “These programs are customized to employee needs and the company’s goals and initiatives.” (Noe pg.147) The learning function is a key role while
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Good Evening‚ There has been some confusion on the coming “Code White”. I hope to eliminate some of the confusion with this email. Code White is an organized response to new onset neurological symptoms that may be acute ischemic or hemorrhagic stroke symptoms. This process has been being worked on in the stroke committee and education for the last year. It was approved by IPC last month and is going for final signatures. In May the emergency department ended it service with Mayo Clinic for Telestroke
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This can be from a simple task of creating spreadsheets or worksheets to a very complex task of exporting journal entries in an Excel program into an accounting package and the creating reports in Word. What makes Macros so great tis that in a lot of cases you don’t need to be an expert to set it up? You need to invest a little of time to learn the language they are written it . Name various business functions that require the use of a macro. One of the biggest business functions that may require
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University of Phoenix Material Ethical Dilemma Worksheet Incident Review 1. What is the ethical issue or problem? Identify the issue succinctly. The ethical issue is that sending the husband to prison may eventually cause more harm than good which can be very detrimental to him if he is locked up longer than a short period of time. This is mainly due to him having the mental capacity of a 10yr due to because of his imprisonment in Somalia. 2. What are the most important facts? Which facts
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