Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation
Premium Marketing Customer relationship management Customer service
FEBRUARY 21‚ 2015 ABOUT GUEST AUTHORS MARKETING BOOKS ARCHIVES Search Marketing 91 Search HOME MARKETING TUTORIALS MARKETING MIX SWOT ANALYSIS MARKETING ARTICLES CONTACT ME FEBRUARY 21‚ 2015 Home » marketing mix » Marketing mix of Nestle Marketing mix of Nestle Consumer product marketing Join over 8000 Marketers by subscribing through RSS or email Enter your email address: In3uence shopper behaviour with powerful Shelf Ready Packaging Subscribe to Marketing91 Marketing91 Like 4
Premium Marketing Maggi Chocolate
Chevrolet currently sit in the minds of the 18-25 age group? • What are the connotations of the Chevrolet brand? • What is the potential to be a ‘cool’ and ‘must-have’ brand? Instrument 1 – Focus Group We have decided to conduct a focus group as one of our research instruments because it will collect qualitative data which is relevant for our objectives because we need to find out opinions and ideas which may be difficult to group into close-ended questions. It will consist of 6 participants
Premium Chevrolet Brand English-language films
308–316 7th International Strategic Management Conference Online Group Buying: What Is There For The Consumers? rem Eren Erdo mu a a* ‚ Mesut Çiçekb a∗ Marmara University‚ Anadolu Hisarı Campus‚ Istanbul 34810‚ Turkey b Yalova University‚ Safran Campus‚ Yalova 77100‚ Turkey Abstract Online group buying‚ which is a system that provides daily discounts for various services and products‚ is a new form of marketing at the junction of promotion and pricing that had attracted the attention
Premium Respondent Commerce
Table of Contents1.Executive Summary32.Company Overview43.The Marketing Mix using 4 P ’s64.SWOT Analysis115.Porter ’s 5-Force Analysis146.Distribution Strategy167.Present Scenario188.Big Bazaar and the Retail Life Cycle219.Moving Ahead into the Future2310.Recommendations2411.Future Strategies2612.Bibliography281.Executive SummaryIndian retail sector is witnessing one of the most hectic marketing activities of all times. The companies are fighting for share of mind and heart which can finally be converted
Premium Retailing Department store Hypermarket
list and describe three groups within that variable. Provide examples of your choice to illustrate your answer. (p.265) --Problem recognition‚ info search‚ evaluation‚ purchase‚ post purchase: role of marketing in these 1. Geographic: dividing market into different geographical units Groups: nations‚ regions‚ states‚ municipalities‚ cities‚ neighbourhoods Eg customizing hotels and rooms to suit the location (beach vs city) 2. Demographic: dividing the market into groups based on demographic variables
Premium Marketing Sociology Market
Marketing Mix MKT 421 April 4‚ 2011 Marketing Mix A marketing strategy is the combination of the target market‚ or the customers the marketing is intended to reach‚ and the marketing mix. Product‚ price‚ place‚ and promotion are components of the marketing mix‚ or the four p’s‚ which create a value for the customer (Perreault‚ Cannon‚ & McCarthy‚ 2009). For this reason‚ the customer‚ who is not part of the marketing mix‚ is the center of the target‚ surrounded by the elements of the marketing
Premium Marketing
Vivid Casino is one of the new entrants in the iGaming market. Being one of the strongest and well-established names in the adult entertainment era‚ it brings a mixture of the hottest‚ sexiest‚ and prestigious themes alongside thrilling online wagering activities. Packed with unique features and characteristics‚ it sets itself apart from traditional platforms. This new generation online casino is geared to deliver first class gaming experience and unparalleled services and promotions. Browse through
Premium Casino Casinos Slot machine
convenience products and are conveniently located for quick in and out shopping. These stores provide “fill-in” purchases for consumer needs. Engaging into this kind of business with the right location‚ pricing strategy‚ inventory of products‚ and pleasant customer approach‚ it can generate high profit margin that can cover up expenses upon entering the business. As today’s fast technological advancements‚ convenience stores faced both an opportunities and threats in its industry. Management of different stores
Premium Scientific method Research Management
Marketing is a vital part of any business and is an integral component of selling any product. Whether the business is a small mom and pop operation or a world leader‚ marketing is a part of the business. Because there are many ways to fulfill the needs of the customer‚ a straight-forward approach is to consider the four "Ps" of the marketing mix. This paper will examine the marketing mix and give examples of the marketing mix as it pertains to Southwest Airlines. The four elements of the marketing
Premium Marketing Airline Southwest Airlines