Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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job costing Definition (according to business dictionary) An order-specific costing technique‚ used in situations where each job is different and is performed to the customer’s specifications. Job costing involves keeping an account of direct and indirect costs. Since both types of costs are usually closely related (a job requiring high input of labor and material is likely to consume more power‚ machine time‚ supervision time‚ inspection time‚ etc.) indirect costs may be applied as an estimated
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If you do not agree to the following terms‚ you should not submit a completed exercise. By submitting this written exercise‚ I represent that I am the author and it is my original work. I agree that my participation in this exercise is entirely voluntary‚ that once submitted‚ this material becomes the sole property of Internet Brands and we may use it for any purpose and in any form‚ and that it may be used to assess my candidacy for a position at Internet Brands. I understand that submission of
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JOB DESIGN MEANING Job design follows job analysis i.e. it is the next step after job analysis. It aims at outlining and organising tasks‚ duties and responsibilities into a single unit of work for the achievement of certain objectives. It also outlines the methods and relationships that are essential for the success of a certain job. In simpler terms it refers to the what‚ how much‚ how many and the order of the tasks for a job/s.Job design essentially involves integrating job responsibilities
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| |Job Title: CHIEF EXECUTIVE OFFICER | |Reports to: |Chairman / Managing Director |Date: |August 2013 | |Job Description: Provide leadership to position the company at the forefront of the industry. Develop a strategic plan to advance the company’s mission and | |objectives and to
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sacrifice or forgoing of a scarce resource to achieve a specific objective. An organization sacrifices scarce resources‚ i.e. the purchase cost‚ in order to obtain other resources. A cost is usually measured in terms of money paid to acquire goods or services. One can observe that the term cost is rarely used without an adjective in front of it. The term ‘Cost’ has multiple meanings and different types of costs are used in different situations. Therefore a preceding term must be added to clarify the assumptions
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Contents ABSTRACT 1 1 Introduction 3 2 Abstract of Job Analysis 5 2.1 Concept 5 2.2 Classification 6 2.3 Major Steps in a Job Analysis 6 2.4 Representation 14 2.4.1 Job Description 14 2.4.2 The Statement of Work 16 2.4.3 Duty Description 17 2.4.4 Qualification Specification 17 3 The Importance of Job Analysis 19 4 The Existing Problems 21 4.1 Ignoring Job Analysis’s importance 21 4.2 Lake of Flexibility 21 4.3 Communication Disorders 21 4.4 Poor Performance in Helping Employees’
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1. Case Analysis Report - Job Analysis and Hiring Decisions at Ovania Chemical 2. Instructions Case Analysis Reports: Students are required to read three case studies‚ analyze the cases‚ and fully answer the Case Questions for each of the following cases from the Managing Human Resources text (Bohlander & Snell). The three cases include‚ (1) Job Analysis and Hiring Decisions at Ovania Chemical on pages 752-756‚ due Week 2 Day 7; (2) Returning Ethics to Putnam on pages 758-762‚ due Week
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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In this lifetime‚ I have but one objective that I must risk everything to accomplish. Centered on loyalty‚ duty‚ respect‚ selfless-service‚ honor‚ integrity‚ and personal courage‚ the goal that I am referring to is becoming the Chairman of the Joint Chiefs of Staff. Only an elite handful of people has ever made it to this position. Two of those elites are General Powell and General Dunford. This supposedly tiny list will continuously grow as the years move on. This makes it apparent that as time
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