"Develop a job task analysis for an entry level job in a customer service call center" Essays and Research Papers

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    JOB DESIGN‚ ANALYSIS & EVALUATION What is a Job? • A unit in an organisation structure that remains unchanged whoever is in the job • A job consists of a related set of tasks that are carried out by a person to fulfill a purpose • Role – the part people play in carrying out their work FACTORS AFFECTING JOB DESIGN • Process of Intrinsic Motivation • Characteristics of Task Structure • Motivating Characteristics of Jobs JOB DESIGN DEFINED • “The specification of the contents‚ methods

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    Job Rotation

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    Job rotation advantages and disadvantages Advantages 1. Helps Managers Explore the Hidden Talent: Job Rotation is designed to expose employees to a wider range of operations in order to assist managers in exploring their hidden talent. In the process‚ they are moved through a variety of assignments so that they can gain awareness about the actual working style of the organization and understand the problems that crop up at every stage. Through this process‚ managers identify what a particular

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    Managers Job

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    PRINCIPLES OF MANAGEMENT BC02 - 1 LEVEL 1 September 2012 – January 2013 Topic 3 The Manager’s Job Learning Objectives After studying this topic‚ the students should be able to: * Describe the major jobs and responsibilities of four levels of managers. * Explain the resources used by managers. * Define the roles that managers perform in the organization. * Identify the basic management skills and understand how they can be developed. -------------------------------------------------

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    Customer Service

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    will not be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each

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    Getting a Job

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    middle level managers on landing a job of their choice A Research Report Submitted To: Covering Letter RE: Group Project on Advice given to middle level managers on landing a job of their choice Dear Father‚ As part of our academic submission we‚ a group of 6‚ have been investigating and researching on the topic‚ “Advice given to middle level managers

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    Job Application

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    When applying for employment by mail a job application letter must accompany your resume. Often times an employer may be flooded by perhaps a stack of a hundred or more resumes on any given day. In such situations‚ getting an interview can represent a major break-through for the job applicant. The job application letter you write can and should be used to substitute for that all-important interview that you may not otherwise get‚ regardless of your qualifications. So‚ construct it wisely. Resumes

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    Inside Job Analysis

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    Identify and discuss the interrelationships among the key factors highlighted in the global financial crisis “Inside Job” has identified two main themes that have been typically responsible for the financial crisis of 2008. Firstly‚ extensive deregulation since 1980s has been largely responsible. Secondly‚ the academia has played a pivotal role in legitimizing deregulation and has hence been indirectly‚ if not directly‚ responsible for the one of history’s biggest financial meltdowns. As far

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    Green Jobs

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    FES Regional Forum Green Jobs in Asia – Potentials and Prospects for National Strategies Singapore‚ 5-7 March 2012 Environmental technologies‚ such as renewable energies‚ recycling technologies‚ technologies for sustainable transport‚ etc. are increasingly seen as the drivers of future economic growth‚ while at the same time preserving natural resources and mitigating emissions. This is captured in the OECD’s Green Growth Strategy‚ which states: “Green growth means fostering economic

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    Job Satisfaction

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    Attitudes and Job Satisfaction ©  HJ Lin in‐class Material  All rights reserved. 3‐0 Attitudes  Attitude: “a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object” gi  Attitude object: physical objects‚ issues‚ ideas‚ events‚ people‚ places ©  HJ Lin in‐class Material  All rights reserved. 3‐1 Attitudes Evaluative statements or judgments concerning objects‚ people‚ or events. Three components of an attitude:

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    job satisfaction

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    MANAGEMENT AND SOCIAL SCIENCES www.ijbmss-ng.com International Journal of Business‚ Management and Social Sciences Vol. 2‚ No. 1‚ 2011‚ pp. 24-32 © 2011 MultiCraft Limited. All rights reserved The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia M.L. Voon1*‚ M.C. Lo2‚ K.S. Ngui1‚ N.B. Ayob2 1 School of Business and Design‚ Swinburne University of Technology Sarawak‚ MALAYSIA 2 Faculty of Business and Economics‚ University of Malaysia

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