99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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Int. J. Mgmt Res. & Bus. Strat. 2013 Anil Chandhok and Mansi Monga‚ 2013 ISSN 2319-345X www.ijmrbs.com Vol. 2‚ No. 1‚ January 2013 © 2013 IJMRBS. All Rights Reserved IMPACT OF JOB STRESS ON EMPLOYEE ’S PERFORMANCE OF SALES DEPARTMENT: A COMPARATIVE STUDY OF LIC AND BAJAJ ALLIANZ LIFE INSURANCE COMPANY LTD IN THE SELECTED CITIES OF HARYANA Anil Chandhok1* and Mansi Monga1 *Corresponding Author: Anil Chandhok‚ anilchandhok@yahoo.com Over the years‚ a lot of research has been carried
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Job Satisfaction - Introduction The father of scientific management Taylor ’s (1911) approach to job satisfaction was based on a most pragmatic & essentially pessimistic philosophy that man is motivation by money alone. That the workers are essentially ’stupid & phlegmatic ’ & that they would be satisfied with work if they get higher economic benefit from it. But with the passage of time Taylor ’s solely monetary approach has been changed to a more humanistic approach. It has come a
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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nursing. My dream job would to be to hold a position as a Trauma Nurse. As a Trauma Nurse‚ I would enjoy working in an Emergency Room setting‚ in the Intensive Care Unit (ICU)‚ or as a Life Flight Nurse. With the interest in becoming a Trauma Nurse‚ I have performed the necessary research covering the responsibilities‚ working as a nurse in today’s job market both for the State of Ohio and Nationally‚ and the salary of a Trauma Nurse in a variety of settings. Challenging Job Duties Some of
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Part I Introduction On the Job Trainee (OJT) is one of the best training methods because it is planned‚ organized and conducted at the employee’s worksite. OJT will generally be the primary method used for broadening employee skills and increasing productivity. It is particularly appropriate for developing proficiency skills unique to an employee’s job‚ especially jobs that are relatively easy to learn and require locally owned equipment and facilities. OJT is dependent upon
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Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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Description 3-4 3. The Problem – Expanded Description 4 4. Preliminary Solution Options 5-6 5. Analysis of Leadership/Organizational Behavior Concepts 6-7 1. Summary of Scholarly Resources * Selvam‚ Ashok. (2013). Modern Healthcare. Maintaining morale‚ 7/15/2013‚ Vol. 43 Issue 28‚ p12-13. 2p. This article discusses how to keep satisfied the nurses at the Mercy Hospital & Medical Center even when the economy is a stall. Several Hospital in the U.S. has join to the efforts. They implemented
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Running Head: Extreme Jobs Case Study -- Extreme Jobs Sharelle Walker B6125-Leadership and Organizational Behavior Argosy University Professor Glaspie-Ellis February 18‚ 2013 Problem Identification In today’s workplace‚ extreme jobs are now the norm. The article Harvard Business Review‚ “Extreme Jobs”‚ defined extreme jobs as any job that requires more than 60/70 hours per week and also adds different factors such as work flow
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school career‚ I was able to hold multiple officer positions‚ compete in varsity and junior varsity level sports‚ serve my school and my community‚ and also sustain a job. While at Annville Cleona High School‚ I participated in many clubs and activities both in and out of school. I busied myself outside of school through my job and by completing many hours of community service. For my job‚ I work at a local movie theater as a crew member and have recently been awarded as employee of the
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