Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Job Analysis for an Elementary Teacher In this paper we will examine how a job analysis which helps describe jobs and/or human attributes necessary to perform the tasks and Job Component Inventory (JCI) method are used for an elementary teacher; by shows what tools‚ responsibilities‚ communication and demands are required for this position(Spector‚ 2014). This will allow an individual to see how the reliability and validity of JCI works and how it describes the use of objects that will relate
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The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online‚ 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online‚ 2000). Other consumers find the checkout process confusing‚ and others abandon
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some amount of stress in order to be productive. Minimal stress or sometimes referred to as positive stress gives energy to individuals to perform their tasks. Lack of positive stress in a teacher’s daily job for example‚ can cause problem‚ the same as too much negative stress can create tension for the person. In many countries teacher’s job is often considered as one of the most stressful profession. In the last two decades‚ intensive researches have been carried out in USA and Europe concerning
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JOB ENLARGEMENT TECHNIQUES Job Enlargement is the horizontal expansion of a job. It involves the addition of tasks at the same level of skill and responsibility. It is done to keep workers from getting bored. Examples: Small companies may not have as many opportunities for promotions‚ so they try to motivate employees through job enlargement. "Job enlargement refers to adding a few more task elements horizontally." "Job enlargement involves performing a variety of jobs or operations
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A Timeshare Call Center Evaluation Learning Team A MGT/521 15 July 2013 Phillip Norris A Timeshare Call Center Evaluation Call centers can be an effective way to reach customers for the purpose of selling products and services. The North American Quitline Consortium states “even with the explosive growth of the internet and e-mail transactions‚ telephone calls remain the primary form of communications in the early 21st century” (North American Quitline Consortium‚ 2010‚ p. 3). It is important
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Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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sales and service markets. The sales market was cyclical and the service market was stable. In 1981‚ North American Operations‚ Otis’ second largest division‚ investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness to their calls‚ which also
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and the rest of the world. Teamwork is essential to Apple’s success‚ for the job is too big to be done by one person. Individuals are encouraged to interact with all levels of management‚ sharing ideas and suggestions to improve Apple’s effectiveness and quality of life. It takes all of employees to win. We support each other and share the victories and rewards together. We are enthusiastic about what we do. Steve Jobs‚ as CEO of the world’s largest tech company‚ was often identified as the singular
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Reduced Costs Through Job Enlargement: A Case Author(s): Maurice D. Kilbridge Source: The Journal of Business‚ Vol. 33‚ No. 4 (Oct.‚ 1960)‚ pp. 357-362 Published by: The University of Chicago Press Stable URL: http://www.jstor.org/stable/2350917 . Accessed: 21/10/2013 07:50 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that helps scholars
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