years’ time‚ Innovative Widgets will be the leader in customer service satisfaction‚ providing timely‚ responsive service with integrity‚ simplicity and a passion for excellence‚ while meeting or exceeding the customer’s expectations. Mission statement The mission of Innovative Widgets is to always convey a passion for the customer and to consistently deliver the best service experience. Innovative Widgets defines customer service as any activity provided by an Innovative Widget employee that
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Customer Service Plan Who is Innovative Widgets Innovative Widgets is the leading producer of widgets in Australia. Established in 1980‚ widgets are used as components for a wide variety of domestic and industrial machinery. We produce widgets that are functional‚ well designed and manufactured to the highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. A family owned company; we operate from one main factory which include several
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Innovative Widgets Innovative Widgets is small firm with about 50 employees. The firm provides widgets‚ which serve as components for machinery used by companies across industries. Innovative Widgets is a very customer centric company. Since it is small company with a specific focus on providing components‚ it needs to pay attention to the requirements of its customers. Their business model relies heavily in loyal customers‚ which lead repeat purchases over time. To achieve this‚ the company has
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Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed to uncover identifiable gaps between services provided (including
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Innovative Widgets customer service plan Vision • This is a statement of how you envision customer services being delivered in the future In five years’ time‚ Innovative Widgets will be the leader in customer service satisfaction‚ providing timely‚ responsive service with integrity‚ simplicity and a passion for excellence‚ while meeting or exceeding the customer’s expectations. Mission statement • This defines what a company will do to achieve its vision. It may include the company’s
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About Innovative Widgets. At Innovative Widgets we are the number leading widgets producer in Australia. Established in 1952‚ widgets are used as components for a wide variety of machinery‚ including domestic and industrial machinery. All our widgets are functional‚ well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder
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Shipping KPI Project Past‚ present and future Today’s topic • Shipping KPI Project Goals • Shipping KPI Project Methodology • Shipping KPI Project Achievements Current industry situation • Too many different indicators (KPIs) • Comparison of performance between companies is difficult due to lack of standardization • Difficult to mobilize organizational focus on quality improvement • Additional manpower required to present the same information in many different ways (onboard‚ in office
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To comment on these KPIs: email abeers@aicpa.org GARTNER/EBRC KPI INITIATIVE This initiative will identify and develop industry standard measures that are predictive of corporate performance. There is a difference between identifying such measures and establishing them as industry standards this initiative aims to do both. This document provides the standard definitions and calculation formulas for the standard KPIs. Standard Key Performance Indicators The scope of the standard measures
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was the "Greed Factor" which drives Enron employees to increase the profits through unethical methods‚ and ultimately causing its downfall. But could it be the opposite? I mean‚ could it be that it was Enron ’s culture and Key Performance Indicators (KPIs)‚ which is to increase the profits and share price that "forced" Enron employees behave in an unethical manner? What circumstances caused them to be unethical‚ really? At first‚ the leader of Enron Finance Corp‚ Jeffrey Skilling recruited the best
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Kamaljeet kaur Student id bc120087 Diploma of management Bsbcus501c task 1 Introduction about customer service :hi my name is john and I am working in restaurant as a customer service . main customer skill is good communication skill ‚speaking ‚ listening ‚respect to customer‚understand to everything like ur reatsurant dishes Performance objective:first thing is good communication skill and all staff have knowledge like how to treat the customer and understand rthe everything about ur restaurant
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