American West. While those competitors suffered tremendous loses or bankruptcy partly due to the impact of 9/11‚ Southwest Airlines has maintained its existence‚ profitability and its employee/customer service integrity. Southwest boasts the best on-time record‚ best baggage handling‚ and fewest customer complaints in the airline industry and won the industry’s Triple Crown award for Best Airline five times in a row from 1992-96. It was the first airline with a frequent flyer program to give credit
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The Balanced Scorecard of Hermes Internal Business Process Perspective Manufacturing excellence Hermès always put a lot of effort in its manufacturing to make products with excellence. That is why we think that increasing the production of Hermès through the opening of a new factory still in France could bring more quality products. Quality Talking about the quality of Hermès‚ they really emphasizes on that value that makes them always more recognized and appreciated. To measure quality they
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Primary objective: Maximise shareholder wealth. Shareholder wealth is maximised by dividend payments and a capital gain through higher share price. Secondary objectives: Meet financial targets (e.g. satisfactory ROCE) Meet productivity targets Establish brands and quality standards Establish effective communication with customers‚ suppliers‚ employees. Why is Maximising Shareholder Wealth the Main Objective? 1. Wealth Maximisation Considers Cash Flows Shareholders of a company can realize
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OBJECTIVES: 1. to investigate the heating process for solid dodecanoic acid 2. to investigate the cooling process for liquid dodecanoic acid 3. to determine and compare the melting and freezing points of dodecanoic acid SUPPLIES: Equipment ring stand buret clamp hot plate test tube (18mm * 150 mm) assembly (half full with solid dodecanoic acid with thermometer embedded) beaker (400 mL) thermometer for water bath lab apron safety goggles Chemical Reagents dodecanoic acid‚ C11H23COOH
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Gujrat F.J campus Objectives: What is CMMI? What is its Frame Work? Explains its different levels with examples? What is CMMI? The Capability Maturity Model Integration (CMMI) is a capability maturity model developed by the Software Engineering Institute‚ part of Carnegie Mellon University in Pittsburgh‚ USA. The CMMI principal is that “the quality of a system or product is highly influenced by the process used to develop and maintain it”. CMMI can be used to guide process improvement across
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Research In Motion: A Balanced Scorecard Analysis Contents Company Profile 3 Recent Accomplishments 4 Recent Problems 5 Competition and Market Status 6 Implementation of Planning Process 8 RIM’s Perspectives 9 Customer Perspective 10 Financial Perspective 10 Learning and Growth Perspective 11 Internal Process Perspective 12 Balanced Scorecard 13 Kaplan and Norton Alternative Strategy Choice 13 References 15 Attachment 1: Five year stock comparison of RIM‚ Apple‚
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Objective Our main objective is to know and evaluate the Digitel’s technical operations and strategies and how they became successful despite of its existing competitors. Central Problem Before the acquisition of the Digitel network‚ a lot of their mobile network subscribers are complaining about the signal that they supplied to their customer especially in Metro Manila area. Sun uses the 1800Mhz band which uses less power but also provides less coverage as opposed to the 900 Globe and Smart user
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Knowledge Difficulty: Easy Learning Objective: 13-1 2. (p. 439) Studies have shown that while small firms tend to be proactive about seeking opportunities for profitable exporting‚ systematically scanning foreign markets to see where the opportunities lie for leveraging their marketing skills in foreign countries‚ many large firms are very reactive. Topic: The Promise and Pitfalls of Exporting FALSE AACSB: Analytic BT: Knowledge Difficulty: Easy Learning Objective: 13-1 3. (p. 439)
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THE BALANCED SCORECARD IN AN INDONESIAN PHARMACEUTICAL COMPANY A CASE STUDY IN PT. DEXA MEDICA 1. INTRODUCTION 1.1. Background of the Study In modern competitive global economy‚ it is more important than ever to understand the process of value creation in the organization. The need to manage with a high level of customer focus‚ a clearer understanding of core business processes‚ the necessity of motivation and commitment of employees‚ the need for change on a continuous basis‚ and effective
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OBJECTIVES To know about the strategies followed by companys in order to seek the attraction of customers. To analyze about the product preferred by customers To know about strength weakness threat of products To know about process of delivery products To know about how we promote their products It also helps us to change our brand of consumption. To know about the customer service and facilities given by producers. RESEARCH METHODOLOGY
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