convenient to you‚ the master can come tomorrow at any time from 10A.M. to 10P.M. - it would be great if he will come at 7P.M. - Ok. thank you for choosing us. wait the agent tomorrow at 7P.M. bye! -Bye. ________________________________________ complaint handling -Hello - good evening. how can I help you? - a days ago I have bought a new coat and didn’t noticed that there is a big hole inside! - oh‚ we are really sorry for it. you can choose from several options: to refund‚ to replace or
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Unit 5 E1 In professional relationships practitioners have the responsibility to follow the laws and legislation; they can do this by following setting policies and procedures. Practitioners should maintain and respect the principles of confidentiality. They must ensure the child’s safety and development is paramount‚ and be committed to meeting the needs of the children. They should also respect the parents and children‚ and their views. Understanding the importance of teamwork is also essential
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emergency It is my policy to keep children safe when they are in my care. My premises have been checked by Ofsted and they meet the requirements of the early year’s foundation stage in England. I also regularly update and practise fire evacuation procedures. I record dates and times of fire drills. My fire drill I will signal by clapping my hands and calmly saying we need to evacuate Evacuate the children via the nearest exit We will not stop to put on shoes‚ coats or collect belongings If possible
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Dear Ms Pang‚ Replying complaints on the Better Business Communication Course I am writing in regard to your letter of 31st October20_ _ concerning the complaint about the better Business Communication Course which ran from 5th September to 24th October. We feel sorry for your disappointing experience in this course and thank for your letter to inform us the problems of the course. First and foremost‚ regarding the fee of the course‚ according to the newspaper advertisement‚ a fifteen percent
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Goodmorning everyone‚ I’m Jacob an engineering student from Chicagoland Illinois. Something I’m concerned with that I’d like to share with you all today‚ is adjusting to college life here in Platteville. Schoolwork isn’t the only adjustment we all have to make when moving up here‚ it’s a whole new life style to me. I’ve never had to share a room with anyone before. It’s very different and I’m still trying to adjust to not being able to leave clothes in the floor. A big difference between Platteville
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Consumers’ complaint behaviour. Taxonomy‚ typology and determinants: Towards a unified ontology Received (in revised form): 16th August‚ 2003 Dominique Crie ´ is Professor of marketing at the University of Sciences and Technologies of Lille‚ in the Business Administration Department (IAE). He manages the postgraduate degree course: statistical specialisation for marketing databases. He is also a marketing consultant and statistician‚ member of the Association Francaise de Marketing and of the
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a)Review the way in which‚ in your own workplace‚ the systems‚ policies and procedures for communicating information on health and safety comply with legislations. In order for health and safety policies to be effective‚ it is vital that the employer promoted good awareness by using different types of communication such as written‚ graphics and verbal. The Health and Safety Information for Employees Regulations 1989 (HSIER) puts a duty on all employers which is to display an approved health and safety
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normally be expected in children and young people from birth-19 years Social/Emotional/Behavioural Birth-12 months- Babies will begin to smile at adults especially at their careers. Will gaze at faces and will copy facial movements. They respond to faces and voices of familiar people around them‚ they are still shy around strangers but enjoy affection from their careers. They enjoy being held‚ cuddled and tickled by adults. They will start to talk using babble noises. “Temper tantrums” may
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a formal and sustained lament in verse that commemorates death‚ war or love lost‚ usually ending in a consolation. The Wife’s Lament The story behind the lament remains obscure The title of the poem is alternately translated as “The Wife’s Complaint” In old English‚ the gender of pronouns in the poem reveals that this speaker is a woman (but that doesn’t necessarily mean the poet was a woman) All that we can know for certain is that the speaker was married to a nobleman of another country
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Develop professional supervision practice in health and social care or children and young people’s work settings. Task Impending changes to supervision‚ and performance management . What is a supervision ? A supervision is a regular meetings with an independent person with training‚ skills‚ and knowledge to help you to reflect on your work practice with a goal towards improvement. Professional supervision happens outside of the workplace and is a confidential relationship. At
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