SHC 34: Principles for implementing duty of care in health‚ social care or children’s and young people’s settings 3.1 Describe how to respond to complaints Responding to complaints‚ whether made by a parent or a staff colleague‚ you should always keep professional and listen to what the person has to say. You should keep calm and by being respectful and apologising when necessary which helps to diffuse potential conflict. Complaints need to be resolved as quickly as possible and constructively
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Hours worked‚ minimum wage‚ discrimination‚ redundancy and dismissal‚ health and safety‚ training‚ holiday entitlements‚ union rights and consultation‚ disciplinary procedures and many others. Health and safety laws cover the work condition‚ minimum wage and other laws set basic compensation levels. There is also the Disability Act‚ Manual Handling Operations and Regulations‚ Data Protection Act‚ The Medicine Act‚ General Social Care Council code 2001‚ RIDDOR 1995. 1.2 The main features of current employment
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Questions On Health Care Systems Health And Social Care Essay Define and explain the differences between primary health care and higher level health care (secondary and tertiary). A person’s first level of contact‚ with regards to the health system is known as Primary Health Care (French‚ S.‚ Old‚ A.‚ & Healy‚ J. (2001)). It is necessary‚ usually community based‚ health care aimed to be reachable to all everywhere and delivering health care nearer to people’s homes and workplaces (Gillies A.
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dignified life. Advocacy is voicing the cause or policy of interested of the president no longer has the support of the other people in the same position around them and they develop a scheme of mutual support and help each other out if necessary. There are a variety of different types of advocacy. These are: Citizen advocacy – this is a one tone partnership between two people. The citizen advocate is a volunteer who usually forms a long term relationship with their partners and then they take an
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HSA 505 MARKETING AND HEALTH CARE Dione Dixon DR. Harold Griffin Assignment 1 Week 3 Marketing is an activity that is closely linked to successful business operations. The business industry that I chose to differentiate with healthcare marketing was the automotive industry. I will start from the basics: health care is a service‚ while a car is a good. While this does not prevent market competition from improving‚ it does mean that there are fundamental limits to how far the market can
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People use different ways to communicate with other people‚ depending on the situation in a health and social care setting. Informal is mostly used between people who know each other very well and formal for individuals who do not know others to well or have not met before. People who are expected to talk in a formal language in a health and social care setting are the care workers. Care workers should ensure they know the difference between the two different conversational languages and use the
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Communication and Professional Relationships with Children‚ Young People and Adults TDA 3.1 1.1 Effective communication is vital when dealing with children and young people‚ in particular within the working environment‚ as it helps establish and maintain clear boundaries for the adolescents who are being dealt with. For example; if a young person is corrected on a behaviour that is negative‚ such as swearing‚ they need to see that staff follow the same rule‚ and that staff lead by example. Otherwise
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stage or experience in the life of a child or young person that can affect behaviour and development. Types of transitions: Emotional - personal experiences such as parent’s separating‚ bereavement‚ beginning or leaving a place of care. • Physical - change in environments • Intellectual - maturation‚ moving from one educational establishment to another. • Physiological – puberty or medical conditions Effects of transitions of young people and children Bereavement: may involve sadness‚ depression
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Fiona Sutherland carried out on 29/11/12 Fiona Sutherland interview/primary research:- Our service is commissioned by the Public Health Dept of the local Primary Care Trusts (City and County). We are the Leicester‚ Leicestershire and Rutland Chlamydia Screening Programme funded by two separate PCTs. These hold the funding for all manner of public health services‚ depending on evidence of need and national direction. The purpose of the NCSP is to reduce case of Chlamydia and transfer cases
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Discuss the transition faced by the children/young people in your setting. Explain how the children and their parents/ carers are affected by these changes and reflect on the most appropriate ways to respond with reference to workplace policies and procedures. Suggest relevant further sources of information and support for the children‚ young people and their parents/ carers. Introduction This assignment will discuss the transitions faced by children and their parents including horizontal
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