"Fair fix" the problem After listening (so they know exactly what’s at issue)‚ employees people can work to resolve the problem. Usually‚ what customers want now is what they wanted originally—and the sooner the better. 4) Offer atonement A recovery system will earn high marks from customers if it includes‚ even symbolically‚ some form of atonement that‚ in a manner appropriate to the issue at hand‚ says‚ "I’d like to make it up to you." But atonement is more than simply the "it’s on us" or
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The Government’s Role in the Centralia Disaster Jason Smith Strayer University PAD500 Modern Public Administration 2012 The Government’s Role in the Centralia Disaster This paper will explore logistical alternatives to those chosen by Mine Inspector Driscoll O. Scanlan as described in “The Blast in Centralia No.5: A Mine Disaster No one Stopped” by John Bartlow Martin (Denhardt‚ R. B.‚ & Denhardt‚ J. V. 2010 p31-44). We will seek to
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Disaster in Franklin County Jennifer Wadsworth Western Governors University Disaster in Franklin County Role of Major Public Health Personnel The roles of major public health personnel must be delegated properly in a disaster situation in order to facilitate effective action. In the incident presented‚ a chain of command was established and assignments given to the appropriate personnel based on their skills and experience. As a whole‚ this group reports to the Incident Commander‚ an individual
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Definition of Disaster: Disaster means a serious disruption to a community caused by the impact of an event that requires a significant coordinated response by the Government and other entities to help the community to recover from the disruption. Disasters are usually associated with severe damage to infrastructure and utilities‚ death‚ injuries and homelessness‚ and can be widespread or contained within a particular sector or sub sector. Definition of Disaster Area: Disaster Area means
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1.0 : INTRODUCTION Introducing Mobile Technology A handbook for all schools in Northern Ireland 1 Schools across Northern Ireland have been contacting the Creative Learning Centres seeking advice‚ training and solutions on how best to deploy and integrate mobile devices in their classrooms. This handbook is designed to provide guidance to school leaders hoping to introduce mobile devices in primary or post-primary schools and to support them in making informed‚ well balanced
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The Bhopal disaster (commonly referred to as Bhopal gas tragedy) was a gas leak incident in India‚ considered one of the world’s worst industrial catastrophes.[1] It occurred on the night of December 2–3‚ 1984 at the Union Carbide India Limited (UCIL) pesticide plant in Bhopal‚ Madhya Pradesh‚ India. A leak of methyl isocyanate gas and other chemicals from the plant resulted in the exposure of hundreds of thousands of people. Estimates vary on the death toll. The official immediate death toll was
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WHAT IS A NATURAL DISASTER A natural disaster is a major adverse event resulting from natural processes of the Earth; examples include floods‚ volcanic eruptions‚ earthquakes‚ tsunamis‚ and other geologic processes. A natural disaster can cause loss of life or property damage‚[1] and typically leaves some economic damage in its wake‚ the severity of which depends on the affected population’s resilience‚ or ability to recover.[2] In 2012‚ there were 905 natural disasters worldwide‚ 93% of which were
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The Disasters of War (Spanish: Los Desastres de la Guerra) are a series of 82[a 1] prints created between 1810 and 1820 by the Spanish painter and printmaker Francisco Goya (1746–1828). Although Goya did not make known his intention when creating the plates‚ art historians view them as a visual protest against the violence of the 1808 Dos de Mayo Uprising‚ the subsequent Peninsular War of 1808–14 and the setbacks to the liberal cause following the restoration of the Bourbon monarchy in 1814. During
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The Challenger Disaster By: Kathy Neuner & Jeremy Rider Executive Summary Many factors must be examined to find the underlying reason for the horrible disaster of the space shuttle Challenger. We will cover both the technical causes to the disaster and the communication breakdown with NASA. We will also look at the outside pressure that NASA was receiving from the media‚ congress and the military. Recommendations for NASA and anyone in the communication field will be given. These recommendations
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the Friday quake than they had done in the past‚ with virtually all channels breaking into their regular programming‚ and NHK even giving information in multiple languages for the first time. The response is an indication of how deeply the 2011 disaster affected the densely-populated island nation’s psyche. The magnitude-9.0 earthquake and ensuing tsunami that slammed into northeastern Japan on March 11‚ 2011‚ killed or left missing some 19‚000 people‚ devastating much of the coast. All but two
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